I have to say that this book was well-marketed and looked like it was pretty new, but it turns out it was first published in 1989! Of course that made some parts of the books very outdated since it was written before emails were even a thing. That being said, a lot of the principles still apply today and it was interesting insight in a field I don’t know much about. On top of that, I like reading about people who are good at their jobs, especially ones different to mine, so I was still hooked on the book. The author also has a great writing style, he’s very concrete and to the point, gives examples and supporting arguments, and uses lots of headings so you can even read just a few pages at a time.
I wouldn’t recommend this book without a heads up on when it was written and how it refers to switchboard operators and hand written vs. typewriter letters in some parts for example.
I also think a revised and updated version of the book would be great, a lot of the advice on negotiation or communication are very good but adapting it to today’s technologies would help it stay relevant longer.