The book starts out with an email chain between various doctors during the Covid-19 crisis. Those conversations reveal that doctors knew very little about the virus and the best ways to treat patients during those early months. Often they were handcuffed by their hospital's administration in their response. Dr. Nahvi detailed the routine he went through every day when he came home from his shift, the precautions he took to avoid spreading the virus to his wife. If you remember those early days, the public knew very little and the doctors knew just a bit more.
The rest of the book follows patients as he goes through a typical shift, obviously written before the prologue Covid year.
The story of a woman patient who arrives deceased (her name is Lola) is juxtaposed with other patients he sees that night. She came in with no pulse, no breathing and yet they continued compressions to revive her with no positive response. Those actions were performed much for her husband benefit as he watched. They knew the futility, but wanted to show that they were doing all they could, until she was pronounced.
The patient stories he told demonstrated that in the ER, there is no black and white. There were ethical considerations that put decisions in the gray area. A drunk came in several times a day, having passed out. He didn't want the help the doctors recommended, only to sleep it off, be discharged to have the cycle repeat itself. Talking to him was a futile task.
He is often asked, when it is revealed he is an ER doctor, what the most interesting thing he has seen or treated.
"Instead, I often feel the need to change the subject. Asked about the misfortune of death, I deflect to a story about a patient who came in seeking assistance in removing a Magic Marker from his rectum. Asked about the misery death leaves in its wake, I steer the conversation toward a prisoner who learned to swallow forks in order to get transferred out of his jail cell and into the infirmary. Asked about death itself, I do not tell about the gunshot victims who died, but about the rare one who survived. I describe the miracles performed by our trauma surgeons as they fillet a young man's thorax wide open massage his heart out of his chest cavity, sew up the hole that the bullet made as it plowed through the chambers of his heart, and ultimately place his heart beating on its own once more, back inside his chest."
He was later required to fill out forms detailing the death of Lola. She came in already gone, so he had no idea of what brought about her death. He knew that she had complained of abdominal pain before she passed out. The answer came in the form of the blood drawn when she had arrived. One result revealed that she was pregnant. (Her husband had said that they were trying but had been unsuccessful.) The quandary he faced was should he reveal that fact to the husband? Was he the father or was there someone else? What would she have wanted to tell him? Had she intended to keep the child? (Ultimately she had an ectopic pregnancy which grew outside the womb and ultimately burst causing internal bleeding) Would revealing her pregnancy have provided some solace in the loss of his wife? Grey areas abounded...
"A clerk pointed me toward a death certificate to fill out. A nurse asked me to check a box to indicate whether Lola's body was destined for the morgue or the autopsy room The bureaucratic demands of our job stand in stark contrast to its more human elements. When one has just walked a man through the slow internalization of the death of his wife, it is difficult to appreciate the value of check boxes, classifications codes and billing procedures. Compounding matters, the medical world seems to embrace a particularly absurd version of bureaucratic demands."
Bureaucracy demands black and white, but reality is anything but.
He recalls a time when he was requested to administer chemotherapy to a patient who didn't know that she had cancer. Her family knew, and her oncology doctor was told not to tell her. He was in a quandary about his position in this drama. Was it ethical to treat her for cancer without her knowledge? In reality, she knew all along but just didn't tell them.
Despite his education and experience, he often felt inadequate with the advice and medicine he had to offer, often with treatments being rejected, as with the alcoholic who just wanted to sleep it off.
He reveals the coding and billing systems often seemed unethical and cold.
"My hospital's billers and coders would extract my note (about Lola's care) from our computer system. Sitting in offices located in building that are a world away from the clinical environment in which we work, they would apply sophisticated software that would scour it for its most profitable phrases. Then, using a sort of free market alchemy, they would turn these words into revenue. 'Strive to five' is a mantra of this process--a playful phrase that our billers and coders use to emphasize the importance of reaching a level five billing code, the most profitable one in an emergency room.
Ultimately, these billers and coders would generate not a condolence letter, but a bill."
"Life is raw, it is fragile, and it is beautiful. Often, it is discomfiting. When we find that it is, we should treat these discomfiting bits of life in much the same way we treat a sculpture in a museum. We should inspect it and take the time to walk around it, analyzing it from every angle and appreciating the way every ray of light bounces off each of its different surfaces. We might find that what may look ordinary from one perspective may be extraordinary from another.
Our everyday lives are meaningful and profound. It is worth slowing down to take a closer look."
I am glad I read this book, and I have a real appreciation for those that serve us in the medical profession.