First Impressions: Creating Wow Experiences In Your Church

by Mark L. Waltz

Before a service even begins, first-time guests usually decide whether they'll return to your church. This means church leaders need to create no-fail; practical ways to ensure a visitor's first impression is the best impression. Author Mark Waltz shares the strategies that work in his church--and takes "greeting" to a whole new level.

When guests feel valued, they will return. And when they do, they'll have the opportunity to experience Jesus' love. Let visitors know "You matter to God, so you matter to us."

Adapt these practical ideas to your church's unique setting, and it won't be long before everyone feels — developing senior leadership
— traffic flow
— the walk to the door
— to shake hands or not?
— directional signs or people?

Genres: Church, Nonfiction, Christian, Leadership, Church Ministry

144 pages, Paperback

First published November 30, 2004

Reviews

[Noelle · Rating 4 out of 5]

great tool for those in the welcome minsitry of the church...Mark Waltz clearly articulated so much of what I had been feeling since I began my job as Invitational Hospitality Coordinator in May 2011...he broke everything down, gave great pointers and advice and lays out clear path to follow...an awesome handbook for anyone in charge of generating a good "first impression" for their local church...buy it! read it! put it into practice!

[Ryan Fisher · Rating 4 out of 5]

Pretty solid book to promote the value of customer service thinking when running the church. Lots of insights and ideas for continuous improvement, especially if you come from an environment that doesn't express a high value on first impressions.

[Mark · Rating 3 out of 5]

This tells me everything that's wrong with my church!

[Kristopher · Rating 5 out of 5]

This is great book with insights into creating a vision for church first impressions.

[Debbie · Rating 3 out of 5]

Good insight into "first impressions" for any church.

[Jonna Gibson · Rating 4 out of 5]

Great information for church guests and how to train volunteers

[Don · Rating 3 out of 5]

The good practical suggestions were at the end.