The Conscience Code is a practical guide to creating workplaces where everyone can thrive. Surveys show that more than 40% of employees report seeing ethical misconduct at work, and most fail to report it--killing office morale and allowing the wrong people to set the example. Collegiate professor G. Richard Shell has heard work misconduct stories from his MBA students which inspired him to create this helpful guide for navigating these nuances. Shell created this book to point to a better path: recognize that these conflicts are coming, learn to spot them, then follow a research-based, step-by-step approach for resolving them skillfully. By committing to the Code, you can replace regret with long-term career success as a leader of conscience. In The Conscience Code , Shell shares tips and facts that: Driven by dramatic, real-world examples from Shell's classroom, today's headlines, and classic cases of corporate wrongdoing, The Conscience Code shows how to create value-based workplaces where everyone can thrive.
G. Richard Shell is the Thomas Gerrity Professor of Legal Studies, Business Ethics, and Management at the Wharton School of Business. His latest book, The Conscience Code: Lead with Your Values. Advance Your Career, is the essential guide to creating and maintaining ethical, speak-up cultures at work. His Springboard: Launching Your Personal Search for Success (Penguin/Portfolio 2013), was named Business Book of Year for 2013 by the largest business bookseller in the United States. Shell is the Director of Wharton’s Executive Negotiation Workshop and its Strategic Persuasion Workshop and has taught everyone from Navy SEALs, UN diplomats, and Fortune 500 CEOs to FBI hostage negotiators, emergency room nurses, and front-line public school teachers. His earlier works include the award-winning Bargaining for Advantage: Negotiation Strategies for Reasonable People (2nd Edition, Penguin 2006)and (with co-author Mario Moussa) The Art of Woo: Using Strategic Persuasion to Sell Your Ideas (Portfolio/Penguin 2007). His books have sold over 500,000 copies and are available in over seventeen languages.
Shell’s modified OODA loop: Observe: take a breather. What is the underlying conflict is present? Differences of personality? Interests? Beliefs/World view? Values? Could be a combo of conflicts
Own the problem. It’s my responsibility to manage/resolve/avoid this. No need to act alone. Can enrol others even if I own the problem. Consider engaging a negotiations partner to help me. Be clear of my goals, the outcome I want from this.
Decide: how best to deal with the underlying conflict? Conflicts of personality: EQ required, understanding, empathy. Match intensity without needing to match volume. Story of Andy Grove’s assistant.
Conflicts of interest => negotiations. Are there other underlying interests not surfaced? Are there items of unequal value? Is it only zero sum negotiations?
Conflicts over beliefs: not easy to quickly resolve. Persuasion, framing. Tact, diplomacy. Or is power more expedient? Cognitive dissonance - mandated behaviour change could lead to changed beliefs. Or is a man convinced against his will is of the same opinion still?
Act & adjust. Don’t necessarily have to do it alone. Napoleon’s battle strategy: prepare, engage then see what happens
Reading this book has kindled the desire in me to actually think of teaching this as a course in my B-school. The book is a beautiful compilation of excerpts of issues around ethics and Richard comes up with nice frameworks and suggestions on how to deal with these kind of situations.
A book I would highly recommend to anyone in any role in business.
Good book with vision towards committed integrity-based leadership and great examples and stories about why this is so important. Lead with your values and you create the right type of organization and right type of society and a more fulfilling life. You move beyond work-life balance into work-life integration.
Good review of stories from business students about how to face common ethical challenges in the business world. Not a lot of new ideas but I liked the consistent emphasis on how to stick to your ethics in the face of ‘everyone does it’ and other rationalizations.