The first book to show conservators and other professionals in museums and libraries that professional management information can be as useful to them as their own specialist expertise. It reviews the climate in which museums operate today, and describes the most up-to-date and relevant management techniques. 2nd edition published 2002.
The only word that fits this book is 'dated'. It is unfortunate that the narrow view presented was reprinted as a second edition. Computers are useless, paper is king, conservators know all, museums are the ivory towers that choose which information to share with the general public...Keene missed the paradigm shift of the 90s. Some of the more generic information about management styles and case studies was useful, but that's about it.