A few days after finishing, I'm still unsure as to how to review this book, as it wasn't at all what I was expecting. I've been toggling between 3 and 4 stars just because I can't give 3 1/2. There's nothing technically wrong with the book (in terms of writing quality, organization, or language), but what it delivers is both unexpected and slightly odd/lacking.
Based on the blurb on the back, I was expecting Emens' book to be much more of a how-to for people to handle all the paperwork and administrivia (phone calls, decision making) that goes along with adulting. There's actually very little of that, perhaps five pages at the end of the book, plus an occasional "in the wild" tip gleaned from conversations Emens had with a dozen or so interviewees.
She does offer suggestions for an ad hoc approach to what she calls "Admin Study Hall" (coincidentally what I call Grownup Study Hall), where one makes use of body doubling (a concept we professionals borrow from the ADHD community) and Admin Supervisor (having someone act as an accountability partner); however, she seems completely unaware of the wide availability of body doubling opportunities (including for-profit companies like CaveDay and their ilk) or the existence of professional organizers who provide the very productivity coaching she calls out for. (Of which, more later.)
If you take expectations out of the equation, the book is an interesting evaluation of the state of obligatory administrative work in 21st-century life. The biggest flaw I can note is that the book mainly lacks novelty or depth, as if she were doing a Google review or introductory document review of what the experts have written over the last several decades about mental load and emotional labor, and then pared away the content related to chores and childcare and focused solely on admin. The material in the early part of the book isn't wrong, it just lacks depth given how much has been wisely written. Emens is obviously not approaching this part as a journalist nor as a sociologist or psychologist.
The one aspect that is novel is that she's come up with her own rubric (much like Gretchen Rubin's 4 Tendencies) for types of admin "doers" — the super doer, the reluctant doer, the admin avoider, admin denier. Because Emens herself tends to be a hybrid of the reluctant doer and the admin avoider (in other words, the person who isn't keen to be a grownup but isn't outright irresponsible), the focus often falls there.
In general, much of the book reflects the psychological and literal self-reporting of Emens interviewees, mainly in the US, with a small Scottish contingent. She pulls from straight, gay, and polyamorous couples' self-reportage and yields research reflecting what we've seen before, that straight men carry less of the mental load. She does delve more deeply into a variety of other reasons that lead one member of a couple (or, sometimes, throuple?) to being forced to handle unwanted admin, such as personal inclination, history (who opened an account or was available to deal with an issue when it first arose), sociological underpinnings (how other parents automatically contact one parent vs. the other), etc.
The book had three central focuses: 1) why admin gets "assigned" as it does, 2) how to deal with it, and 3), what society should be doing about it.
The first, she handle's fairly admirably but again, without adding much of her own insights; it's what we've heard before, without a lot of added nuance.
The second was where I was most disappointed; as a professional organizer, I expected the book to teach people how to make it easier to do admin. Failing that, I expected her to point people to any of the many, many resources that could get them the essential skills and support they need.
Rather, she mostly seemed to want to share how to avoid having it fall on you in the first place. It was as if it were a book on how to eat healthily and instead of explaining nutrition, giving guidance on purchasing food, and detailing how to cook it, it suggested ways to get people to invite you over to dinner at their homes. Perhaps because I believe that avoidance (and even reluctance) to do life's admin is something one should try to grow out of (as one should learn to advance beyond the childish habit of not wanting to brush one's teeth), I was underwhelmed by that aspect of the book.
The third focus of the book seemed to have the most potential, but I found it to be hit-or-miss. After discussing solutions for handling admin in a relationship — mostly, figuring out beforehand if a person is a good match for you in this area, and coming up with good personal approaches to becoming better at admin (without actually providing instructive tips), she has a chapter on "collective possibilities." I suspect expanding an entire book concept on this might have been more useful and within her wheelhouse as an attorney.
Basically, Emens is calling out for societal changes at the governmental and corporate levels to make admin easier. Some things are patently fantastical, not merely in a capitalist society but in modern society altogether, like making companies pay us for the value of the time we waste dealing with their stupid mistakes (or related admin), or instituting an overarching rating system for how institutions (schools, government agencies, companies) use our time.
She'd like a society in which we had a right not to read the fine print, with essential information in boxes (like the Schumer boxes on credit card offers) so we need not read anything else. In capitalist societies, corporate lawyers and lobbyists would never stand for that! Similarly, no, the insurance industry will never be held financially accountable for the way our time is wasted filling out forms and standing in line because, as she at least realizes, that's the point. Just as with certain politicians and the cruelty being the point, Emens understands (but longs for a system otherwise existing) that insurance company profits are based on trying to wear us down to make us go away so they need not pay out at all.
Others of her ideas, still pie-in-the-sky, at least feel less ridiculous, like having all level of government seek ways to reduce admin. That would probably yield reducing government's size, as well, and no nation (well-intentioned or otherwise, well-run or otherwise) is likely to do that. And as much as we may agree with Emens' wish that tax returns be more in line with what is done in other nations (dramatically reducing our efforts, since the government generally already knows what we've earned and is just testing our honesty and exasperate-ability), the for-profit tax admin companies like TurboTax have purchased/bribed too many senators and representatives for it to ever be anything but what it is.
Two of her ideas particularly stuck out to me. First, that schools would teach admin. I'm all for that, and it's absolutely possible. I know that because my public schools taught me admin. We learned how to balance checkbooks, fill out insurance forms, make business telephone calls, and create file structures. (They did not teach us how to scan, as she bemoans, but scanners did not yet exist.) Perhaps that's why I (eventually) became a professional organizer. However, given the nature politics plays in education, I'm not particularly hopeful that her wish will come to fruition.
Finally, I'm flummoxed at her "wishlist" including "Admin consultants would help us solve our admin problems and develop tailored systems for dealing with it all." Ms. Emens, I'm right here! Hiya! She's aware that there are professional organizers who deal with tangible clutter but seems entirely unaware that productivity consultants who offer "both tailored and off-the-rack solutions" for admin exist. But we do it every day. Perhaps she needs to visit with the NAPO-NY chapter, as my National Association of Productivity and Organizing Professionals members in her home city would be glad to clarify what we offer.
The book is not bad; it just doesn't seem to know what it's supposed to be, or at least what readers are seeking. For readers seeking solutions, there are many better books. For readers seeking an understanding of the admin element of mental load, this offers a nice overview, but nothing new or deep. For readers seeking a philosophical and public policy approach to how society could (but won't) make overall changes to lead the charge for admin reduction and admin support, this is a nifty place to start, as long as readers understand that much of these changes are pie-in-the-sky, at least in America, at least for now.
Emens is smart. She graduated from Columbia, Yale, and Oxford, and she's an attorney. She wrote this book while going through a divorce from her wife and handling (she admits, badly) the admin for the divorce and her children. So, perhaps we need not fault her for not having done deeper research, or having been more practical. But must we reward her?
Emens is neither a journalist nor a productivity expert nor a public policy think tank employee; each of the three approaches in the book paired with each of these types of experts, might have yielded a more useful book. Instead, one gets the sense she sought to write the book that she, herself, needed to deal better intellectually and emotionally with the frustration of the weighty admin related to her divorce. Thus, she's written a book that will be at least vaguely interesting to other people who neither have any expertise in the psychosocial and socioeconomic issues of admin, the practical necessities of admin, or the sociological opportunities to change admin.
I'm not sure whom this book will help. It was pleasant, well-written in terms of technical skill, and occasionally intriguing, but might have been better suited for a series of roundtable discussions. It doesn't seem that Emens is intending to make a new career in this field, so hopefully she got what she needed out of writing it.