I have read (and reread) Ken Blanchard’s and Phil Hodges’ excellent book Lead Like Jesus. Much of the material in this book about servant leadership can be found in greater detail in that book. See my review of the original book here or Lead Like Jesus Revisited here.
This book also includes information a large number of Bible verses, as well as helpful information about Blanchard’s Situational Leadership® II. It may be better to purchase this book in a hardcover edition. Some of the formatting was off in the Kindle edition.
The authors tell us that Jesus was the greatest leadership model for all time, and that for a follower of Jesus, servant leadership isn’t just an option; it’s a mandate. They tell us that there are two parts of leadership that Jesus clearly exemplified:
• A visionary role: doing the right thing
• An implementation role: doing things right
The book includes a helpful “Checklist of Essentials for Servant Leaders”.
Although much of the book can be found in their Lead Like Jesus book, there are several excellent quotes about servant leadership in the book. Here are 20 of my favorites:
1. When the Heart, Head, Hands, and Habits are aligned, extraordinary levels of loyalty, trust, and productivity will result.
2. Leadership is first a matter of the heart.
3. As you consider the heart issues of leadership, a primary question you will continue to ask yourself is: “Am I a servant leader or a self-serving leader?”
4. One of the quickest ways you can tell the difference between a servant leader and a self-serving leader is how they handle feedback, because one of the biggest fears that self-serving leaders have is to lose their position.
5. Self-serving leaders spend most of their time protecting their status. Servant leaders, however, look at leadership as an act of service.
6. Servant leaders, who consider their position as being on loan and as an act of service, look beyond their own season of leadership and prepare the next generation of leaders.
7. A servant leader never asks anyone to do something they wouldn’t be willing to do themselves.
8. Servant leadership begins with a clear and compelling vision of the future that excites passion in the leader and commitment in those who follow.
9. True success in servant leadership depends on how clearly values are defined, ordered, and lived by the leader.
10. Effective implementation requires turning the hierarchy upside down so the customer contact people are at the top of the organization and are able to respond to customers, while leaders serve the needs of employees, helping them to accomplish the vision and direction of the organization.
11. When you turn the traditional hierarchy upside down for implementation, you have the people closest to the customers—the object of your business —with all the power, all the capabilities to make decisions and to solve the problems.
12. Once a leader’s vision is clear, once the final exam is set up, then a leader initiates day-to-day coaching.
13. Servant leadership starts with a vision and ends with a servant heart that helps people live according to that vision.
14. As a servant leader, you have to identify which changes are necessary to implement your vision, and then help people move in that direction.
15. As we seek to leave a legacy of servant leadership behind when our own season of leadership is finished, we can do so by modeling our values and investing our time in developing others.
16. A key activity of an effective servant leader is to act as a performance coach.
17. Servant leaders understand that everyone needs to be heard, praised, encouraged, forgiven, accepted and guided back to the right path when they drift off course. As leaders, we need to practice these behaviors. Why? Because Jesus did!
18. Having truth-tellers in your life is important. It’s probably your greatest opportunity for growth.
19. As we commit to becoming more like Jesus in our leadership service, it is vital that we don’t miss the important example Christ provided on how to combat the loneliness and isolation that can often be a part of being a leader.
20. Leadership is not something you do to people; it’s something you do with people.