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232 pages, Paperback
First published January 1, 2010
If your brand was a person, what would they sound like? Are they loud and boisterous or quiet and shy? Are they funny? Educational? What do they say? It's an easy way to personalize the brand voice, and whether or not you use a spokesperson, successful brands have a deliberate voice.
Staking a claim is giving customers a meaningful reason to choose your brand. What is significant to a customer depends on their motives and what they value. As a brand builder, your job, is to make your case for the brans in a clear and compelling way.
A brand identity is a valuable asset - the symbolic face of the company. Once an appropriate approach is established, the organization needs to commit to it. Change is inevitable. Business must evolve with their customers, but the most successful businesses evolve strategically.