The Basics of Process Mapping

by Robert Damelio

Practical and easy to read, this book contains a case study of both levels of process mapping and guidelines for when to use each type. It details the importance of process mapping in examining a work flow and customer-supplier relationships as the foundation for appropriate improvements. The author provides step-by-step instructions for creating and interpreting a relationship process map and a cross-functional process map, and reviews the commonly used flowchart. Highlighting the relationship of process mapping to flowcharting, he delineates the differences between a cross-functional process map, a relationship map, and a flowchart, providing detailed examples of why and how each is used in specific situations.

Genres: Business, Nonfiction, Reference, Management

80 pages, Paperback

First published January 1, 1996

About the author

Mr. Damelio is a consultant, author, and President of THE BOTTOM LINE GROUP, a Texas based management-consulting firm. He has worked extensively with both Fortune 500 and Government organizations to help them strengthen operations, increase productivity, provide customer-perceived value, and enhance customer satisfaction. His primary areas of expertise are process improvement, process management, and change management particularly as they apply to knowledge-intensive work in service, professional, administrative, and non-manufacturing processes. During the last 10 years especially, Mr. Damelios focus has increasingly been on helping leaders within Client organizations plan, implement, and measure the results of their major organization change and improvement initiatives.
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Reviews

[Steve Whiting · Rating 1 out of 5]

They weren't joking with the title, this really is "the basics". Really, really basic.

If you've never seen a process map before, the 15 minutes that it will take to read this very short book will give you a (basic) introduction.

If you have any familarity at all with process maps, look for a different book.

[Kara Paul · Rating 3 out of 5]

2.5 stars rounded up. This book was rather dry, and felt rather inaccessible for having "basics" in the title. To be honest, most of the helpful stuff for me was in the last chapter and the appendix. I think the book could have been simpler and more accessible. Definitely don't start with this book if you need an intro to process mapping. 

[John Anderson · Rating 3 out of 5]

Good Primer, the last chapter has the most value.

[Robert]

There are 2 editions of this book. 1996; 2011.The 1996 version IS both basic and very much like a pamphlet.I had nothing to do with the "e book"

[Marissa McQueeney · Rating 5 out of 5]

Whatever guys, I loved it. Not one you read for the plot, ya know?

[Fionnuala Callan · Rating 5 out of 5]

Short, simply expressed and absolutely on point. A treasure.

[Jeffry · Rating 4 out of 5]

This is a decent overview but it has many editorial mistakes, i.e., somebody didn't pay for copy editing.

[Shannon Earl · Rating 5 out of 5]

Love it

[Stephen · Rating 3 out of 5]

READ NOV 2005

[Greg · Rating 3 out of 5]

Great primer into creating visual flows to document business processes.

[Jordan Lewis · Rating 2 out of 5]

It didn't over-promise, but still I expected more. It was really just a glorified pamphlet.