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128 pages, Paperback
First published December 12, 1990
In the Japanese system every action required a balancing reaction, as in the Oriental principle of ying [sic] and yang, in which opposing forces balance and bring about harmony.This is in the section about appreciation vs. apology, and it's true that gift-giving leads to gift cycles where the recipient gives another, lesser-value gift, leading to the recipient of that to give another, lesser-value gift, and so on down until everyone gives up, it's not some kind of cosmic principle. The book almost seems to step into nihonjinron territory, painting Japanese customs as some kind of innate characteristics which can only be escaped by those Japanese who are "internationalized." There's a section at the beginning about how some Japanese people find interactions with foreigners as highly stressful because they break the innate harmony of Japanese society.