Written by best-selling authors in their field, the Fourth Edition of Operations and Process Management inspires a critical and applied mastery of the core principles and process which are fundamental to successfully managing business operations. Approaching the subject from a managerial perspective, this brand new text provides clear and concise coverage of the nature, principles, and practice of operations and process management.
Excelent! One of the best books on operations I've come across. The very good structure and easy reading flow make for an enjoyable road through the world of models and frameworks. The case studies are the cherries on top of the cake.