I read most, but not all, of this book. I would like to finish the later chapters at another time, but it is a textbook, so perhaps by reading an updated version. I found that some of the material I have transcribed and exercises I've done are valuable for review, but some of it can be found in good books on managing teams of people, and especially any good material you can find on improving your *listening skills.* Your listening skills are probably the best thing you have to offer and use. They are not "questioning skills."
This book helped correct my misapprehension of what trust is, and made me better prepared to make bids and reach out to build it with others. I had become so used to people just overlooking me in their quest of personal interests that I was no longer prepared to trust anyone who didn't make clear bids for my attention. Now I pay closer attention to reciprocity, and abandon those who don't offer it - but now I try to bid first, try twice, and then try again if they let an effort lapse. I realized I have more to offer, and need to offer more and more often, than I was doing since getting so gun-shy. Using the specifics laid out in this book about how trust is built, lost, and recovered, I'm less prone to assume I have trust issues that *I* need to fix. I'm actually doing OK. This was a very valuable part of the book to read.