This book was about the administration of Maimonides Hospital in New York and just about as thrilling as that sounds! It was a long, hard slog but in the same way as hill-walking is pretty hard step by step, but worth it for the view, the interesting things you see along the way and the accomplishment, quite enjoyable.
It was a real eye-opener for me, a hospital which is a business first, the chosen product being health care, coming as I do from the UK where private insurance for health care is an option, not the default standard.
People say that you get what you pay for, that it is worth purchasing health insurance because you will be assured of a better standard of diagnosis, treatment and care. It isn't actually true. A year and a half ago my (late) mother underwent a couple of non-invasive tests in a National Health hospital that wasn't luxurious and made her wait but it was free. She waited a week for the results. She didn't want to believe the results so she went to a very high-ranking, very luxurious private hospital where endless tests were done over a three week period, some of the tests being extremely painful and $20,000 later they came up with exactly the same result as the 'free' hospital. Neither could offer her any treatment.
So this book was, as I said, a real eye-opener to medicine where the money you have does make a difference and where the chief executive earns well over a $1M a year (now), as do quite a few of the medical staff and other administrators approach that figure, and they bemoan the fact that their cancer centre is losing money at the rate of $8M a year because they are failing to attract the type of patient with good insurance.
No sympathy! If they cared that much, hey a small paycut for a dozen or so of them for a year or two would put the cancer centre back on its feet as the community cancer centre for Brooklynites. Community my arse, caring, my arse. Community and caring after pay. The doctors and administrators were efficient and often very empathetic but all of it was subservient to money and hospital politics. Who could jostle for the best position, who could get the most fame, who was recognised by the media as 'sexy' and charismatic and its rewards: the most money. A good career for a young person seeking to become rich, brains and manual dexterity necessary, compassion optional.
So it was interesting. But hell, I do feel for those who are poor and those who aren't quite poor enough for aid but not well-off enough for insurance.
I did learn one very interesting fact, that an emergency department is obliged to treat you no matter what your financial status. Like the Arab who flew all the way from the middle East, got a cab to Maimonides and went to the Emergency department knowing that his heart surgery would then be free. There's always someone, always a way to game the players!
4 May 2011