In Sorting Things Out, Geoffrey Bowker and Susan Leigh Star make information infrastructure exciting! They set out to answer what goes into making things seem effortless, who does this work, and what happens to the cases that do not fit? First, they introduce us to their terminology defining classification as “a set of boxes into which things can be put to then do some kind of work” (10) and standardization as “agreed-upon rules for the production of objects…spanning more than one community of practice” (13). But their examples will show that the real world does not fit into mutually exclusive boxes.
They then introduce us to the three sections they set out to explore: classification and large-scale infrastructure, classification and biography, and classification and work practice. In the introduction, they also present four “methodological departure points” which we can utilize to invert infrastructure so that we may study it more deeply.
They emphasize that there is a moral component to this discussion because “each category valorizes some point of view and silences another” (5). One example they give is the “decision of the US immigration and Naturalization Service to classify some races and classes as desirable for U.S. residents, and others as not, resulted in a quota system that valued affluent people from northern and western Europe over those from Africa or South America” (6). In addition to an overwhelming amount of information in need of classification, there is also a blurring of social boundaries and identity when it comes to classifying humans and the work that they do.
In part I Bowker and Star focus on understanding the multifaceted interests and needs that went into the formation of the International Classification of Diseases, an information infrastructure that is “an invisible underpinning to medical practice” (131). This international component is the first time we see the way in which globalization and the influx of diversity not only in commodities and culture, but also in disease, brought to the surface a need for standardization—this standardization presents itself in the Aristotelian binary distinctions; however, Rosch’s prototype theory is much more accurate to reality. But before we reach standardization, there are often many wars that take place in the classification process, and this is what they will address in these chapters. Just as the bacteria and microbes, harbingers of disease and death, were invisible so too were the details of the classification systems defining everything from electric pulse rate to railroad cars---everything in the built environment.
Keeping the theme of maintaining stability amidst a rapidly changing landscape, part II focuses on human suffering that occurs in trying to fit into the classification systems of chronic illness as well as racial classification under the apartheid in South Africa. They theoretically pull from Max Weber who “spoke of ‘the iron cage of bureaucracy’ hemming in the lives of modern workers and families. The cage formed by classification systems can be constraining in just this way” (26). They use the term torque to mean “a twisting of time lines that pull at each other, and bend or twist both patient and biography and the process of metrication” (27).
The focus shifts in part III to the topic of classification in work practices, particularly those of the nurses who established the Nursing Intervention Classification. In this section, we see how nurses from Iowa, feeling largely marginalized and underappreciated, took the initiative to show that they were more than a bed in a hospital, formulating a long list of services nurses provide to the patient and doctor. Striving to make their work visible, the NIC is an “attempt at a universal standardized tool with a common language; at the same time, its development and application is proceeding via managing and articulating the local and particular” (254). They show how “values, policies and modes of practice become embedded in large information systems” (230).
They conclude this work by providing some theoretical foundations for their research findings. They also strangely call the reader to action—to move from being simply a critic and try to improve the ‘built moral environment’. They advise us to recognize the political and ethical implications of infrastructure, to maintain flexibility by keeping the voice of the classifier on record, to be sensitive to exclusion and aware of the multiplicitous nature of classifications.
Naturally my reading of this was deeply personal; however, I think many people can relate with the alienation that comes with not fitting into an established category. Bowker and Star are right in their bold claim that “to classify is human.” We identify with those diseases on the list that just don’t fit; haven’t we all felt at some point displaced and without a box to fit into? There are small, everyday certainties in my life that are blurred in the lives of others: such as checking the box for Female on standardized forms. As with Susan Leigh Star’s piece, “The Ethnography of Infrastructure,” this not only provides a thorough account of classification and standardization, but also informs us of how to approach future research into infrastructure studies.
Sure, there is an extensive list of other examples they could have given in terms of everyday classifications and standardizations; however, I don’t see how this would have bolstered their argument much. In fact, I think their ability to stay relatively focused in one field, (except for their chapter on racial classification), is a strength of the work. And with that said, their chapter on racial classification stays within the their focus of the individual’s relationship with codified codes and classifications.
What can I say? This book is incredible. Bowker and Star weave together their theories, their empirical findings, and their methodologies in a fluid, intellectually dense manner. They consistently remind us of what we have read and how they tie together as we carry forth. For example, at the end of their chapter on Tuberculosis, they remind us of how our readings of the ICD relate to the “difficulties in capturing a disease that itself changes over time using tools that need to capture body in motion, and one that has a profound temporal effect on the biography of the sufferer” (194).
My one and only critique is their use of the work torque. It seems odd and inconsistent with the rest of the book. They never ground their use of the term. I think any number of verbs could have been used in its place that would have worked just as well if not better.
I couldn’t help but think about the unclassifiable attributes of a good nurse while I read this. Sure there are codified attributes that can be listed on a chart such dexterity with an IV, knowledge of drug interactions, warm hands, and a vile full of Demerol doesn’t hurt their score. However, beyond that list, there are indistinguishable traits that differentiate someone from simply good at their job to a true caregiver. They are things that I cannot put on a list but I can feel in my heart. Most of what is grand and divine in this world does not fit squarely into a clean box.