READ MAY 2016
Good overview of influence skills. I like the inclusion of "context" in the influence model as well as the two categories of influence behaviors. These are expressive influence and receptive influence behaviors.
Expressive influence "sends your ideas and energy out to others" (p. 29) and comes in the form of telling, selling, negotiating, or enlisting.
Receptive influence "invites others to contribute ideas, information, and action" (p. 39) and comes in the form of inquiring, listening, attuning, and facilitating behaviors.