Managers have become skilled at juggling changing priorities. What is different is that customer expectations have changed. People expect shops to be open earlier and later, to get answers on line 24 hours a day, seven days a week, and appointments outside of normal working hours. At the same time there is huge pressure to reduce operating costs, staff numbers and to do more with less.
Many traditional project management approaches are about attempting to limit change to 'keep the project on track'. This is fundamentally the wrong approach. If something needs to change with a project it should or you risk project failure. There is no simple solution - but the ideas set out here draw on the approach of some of the most successful companies in the private sector and can really help deliver change which is sustainable, affordable and valued by customers and stakeholders.
Tony Riches is a full-time author from Pembrokeshire, West Wales, an area full of inspiration for his writing.
Best known for his Tudor Trilogy, Tony's other international best sellers include 'Mary - Tudor Princess, 'Brandon - Tudor Knight' and 'Katherine - Tudor Duchess'.
In his spare time Tony enjoys sailing and sea kayaking. Visit Tony's website at www.tonyriches.com, Tony Riches Author on Facebook and follow him on Twitter @tonyriches.
High level book over viewing agile and written more as a white paper thank a book. Some sloppy proofreading throughout the book. Probably better books on the subject so I would recommend skipping this one.