The Empathy Factor: Your Competitive Advantage for Personal, Team, and Business Success

by Marie R. Miyashiro, Jerry Colonna (Foreword)

Building on the latest research in brain science, emotional intelligence, and organizational theory, an award-winning communication and organizational strategist answers questions about the true definition of empathy. This groundbreaking exploration into business productivity and office management offers both real-world insights and practical ways to build transformative empathy skills organization-wide. It shows how learning about and teaching empathy in the workplace can improve productivity, innovation, and profitability. The guide also provides an innovative framework to help leaders meet the six universal needs of the organization itself while also respecting those of individual employees and customers.

Genres: Nonfiction

256 pages, Paperback

First published January 1, 2011

Reviews

[Joe Brummer · Rating 5 out of 5]

This book really helped to give me a "how to" of bringing empathy into the workplace. I serve on a national board of directors and we used ideas from this book to shape our identity, review where our energy comes from, and connect with our needs as an organization. I highly recommend this book for those corporate types, supervisors, or nonprofit leaders who want to make workplaces that honor and respect people's humanity while still making the profits and successes that want to have.

[Taylor · Rating 5 out of 5]

Five years ago, I would've glanced over the title of this book
and dismissed it as hippy claptrap. That would've been a mistake
because this book is anything but that. It's not fuzzy or soft in any way (thought it does cover emotions). The highly structured, serious and logical underpinnings of this powerful framework is one that illuminates a path to better individual and organizational performance. Empathic connection is a professional skill to be learned and treated as such.

To get more specific the tools and frameworks in this book are ones that enable you to communicate in a process more suited to exchanging underlying needs, a more optimal process, that likely will result in better outcomes. In other words, it makes work life more enjoyable and successful.

This book goes from principles all the way to how to operate one-on-one, in performance review or in a meeting, the suggestions offered are crisply described in a way that is unique to this book and it's building blocks (NVC).

The more you understand and apply these principles, the more our own selves and also workplaces can be transformed in to something more connected with human values.

[Jürgen Engel · Rating 5 out of 5]

Powerful book on how needs apply to organizations,
a must for any manager of anyone working with teams and organizations,
groundbreaking work!

[Sandra | Leituras descomplicadas · Rating 4 out of 5]

Este é o livro certo para quem gosta de ler sobre recursos humanos, gestão das pessoas e mudança nas organizações. Este é um livro que fala de um modelo criado pela autora do livro a partir do modelo de comunicação não-violenta e quem tido resultados bastante positivos nas organizações em que tem sido aplicado. Neste livro, vemos como a empatia pode fazer a diferença no local de trabalho e como pode ter a capacidade de contribuir para a mudança das práticas de gestão das pessoas, focando naquele que é o activo mais precioso de qualquer organizações: as pessoas. Para quem trabalha na área e não só, recomendo esta leitura.

Mais sobre a minha opinião aqui: https://www.instagram.com/p/Cs4Fzb0staa/

[David · Rating 4 out of 5]

This is an extremely relevant book for me, as I'm introducing NVC (Nonviolent Communication) into the company in which I work. That probably exaggerates my score on how good this book is. But I see a wealth of relevant and useful material - particularly around needs awareness in an organisation, and I love the Consent Method for making decisions within a group of people. The emphasis on maintaining connection, considering all people's needs and devising strategies that take all needs into account... that is gold.

[Minter Dial · Rating 5 out of 5]

The Empathy Factor shows that empathy can work in business and influenced me in the writing of my book (Heartificial Empathy). Marie Miyashiro writes in a down-to-earth way, based on experience. A necessary read for people wanting to grow your business' empathic muscle.

[Jin Kok · Rating 4 out of 5]

Worth reading as it gives an insight and eye opener that leaders are not judged entirely others by what we normally thought on : Vision, Purpose, Drive, AMbition and also Wisdom.

However there's more than that, it's about forming trust, compassion, being maturely stable, provide hope to others, integrity and honesty and respect from others.

When Trust is High (even though the company is under performing) = the retention is higher.

There was a research that the author highlighted that, when there was a proper cost-planning and also empathic connection that is well established.

They found that their employee would naturally go the extra mile as it's not that employee are the asset of the company but the employee are the compnay themselves.

This is what happened:
45% lowesr cost
250% Increase in productivity
100% Inc in rewards in profits.

The Japanese,Indians and the Americans have this amazing work attitude/culture, when they wake up in the morning and make their day, they'll make sure to make that day counts each day.

Also another significant point:
High quality human connections = High Performing Teams = Overall Productivity Increase

[Valdívia Magno · Rating 2 out of 5]

O livro poderia ser de apenas 200 páginas e ser mais sucinto. Há ideias que são muito repetitivas. É basicamente um livro com algumas estratégias de coaching que mostra que a empatia e a autoempatia são elementos chave para melhor cuidado com o cliente e aumento de produtividade. A clareza integrada e a comunicação não violenta são dois recursos que mostram a importância de escutar o outro, mas também de cuidadar das nossas necessidades, ouvir o outro, tirar conclusões com base em conversas e não apenas em deduções.

[Marta · Rating 2 out of 5]

2.5