Real success is about the future, not the past. As a supervisor, you'll be most effective if you concentrate on setting goals for your employees, rather than assessing past events and behaviors. This completely revised and updated second edition of Perfect Phrases for Setting Performance Goals provides hundreds of precisely worded performance goals you can put to use in virtually any situation. This handy, quick-reference guide provides effective language for:
The key things I learned in this book are: 1) Goals must strike a balancing act between being too vague and too specific. 2) The employee should be involved in the process of goal setting. This way they will feel like they have a larger stake in the organization. 3) In process of reviewing performance goals the job of the manager is to act as a facilitator where the manager guides the employee on assessing their own performance.
What I didn't like about this book was that part 2 included sample phrases which can be used throughout the goal setting process. Everything sounded like corporate speak.