A straightforward guide to leveraging your company's intellectual capital by creating a knowledge management culture The Complete Guide to Knowledge Management offers managers the tools they need to create an organizational culture that improves knowledge sharing, reuse, learning, collaboration, and innovation to ensure mesurable growth. Written by internationally recognized knowledge management pioneers, it addresses all those topics in knowledge management that a manager needs to ensure organizational success. Taking an intellectual journey into knowledge management, beginning with an understanding of the concept of intellectual capital and how to establish an appropriate culture, this book looks at the human aspects of managing knowledge workers, promoting interactions for knowledge creation and sharing.
This books gives a good overview of the field, with focus on the manager / decision maker. What I really liked were all the examples. What I missed was sometimes the step how to put something (theoretical, strategic) into practice. We all know how difficult that is...
The problem with KM is that there are not true guidelines, no best practices, not even really good "good practices." So much of it reads as theory with little about the actual practice of KM. I realize it is a growing field but there should be some literature that reflects, "Here are some brilliant ideas to use in your organization to handle KM!" or "Wow, you have no KM at your organization, here is how to start." This book is not it.