This inspiring new approach is based on extensive research by an expert on relationships and supported by a wealth of statistics and case studies. Relationships are at the heart of all that we do and achieve, indeed our very identity. When relationships are neglected in a business context, the authors argue, they lead to poor health, ineffective management and low output at work. The authors focus on 5 key components of successful relationships and how these can be achieved: - Encounter (personal rather than impersonal contact is best) - Storyline (strength of the relationship over time) - Knowledge (how deeply is information shared?) - Fairness (equal treatment and mutual respect) - Alignment (sharing values, objectives and purpose)
A welcomed and important contribution to management literature that explores the multi-layer relational context of businesses and workplaces. The author provides a compelling argument for why relationships are central to effective and profitable businesses and responsible HR management, not just a feel-good side issue that is secondary to the mechanics of management. I found this to be a thought-provoking and practical handbook that is relevant to managers and leaders in any sector.