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Leading with Emotional Intelligence - In the Age of Automation, Robotics & AI
When you look at your organization, you'll find that it lives in two places - its process and values. The human element is the common link between these two. Look closer, and you'll realize that the same emotions that seek to increase a company's productivity are often the same forces that can undermine a company's core values. Understanding how to direct and control those emotions-both inside and outside an organization-is the core theme of this book.
Leading with Emotional Intelligence presents practical and straightforward guidance you can put to immediate use in your business or group. Learn how to tap into the most valuable asset you have and implement strategies to grow revenue, reduce costs, and provide stakeholder value.
Many organizations still function in an outdated way, refusing to examine the processes and values that drive their business. Leading with Emotional Intelligence captures lessons learned from interviews I've had with C-level executives, managers, self-made billionaires, mayors, and scientists over the last several years and draws upon research in neuroscience, organizational psychology, and real-world studies.
The techniques provided here are helpful for every type of leader and organization, from the government sector to commercial enterprises, from small businesses to large corporations. Discover concrete steps for modifying your leadership style for employee retention, stakeholder engagement, and to drive away customer dissatisfaction.
Leading with Emotional Intelligence presents practical and straightforward guidance you can put to immediate use in your business or group. Learn how to tap into the most valuable asset you have and implement strategies to grow revenue, reduce costs, and provide stakeholder value.
Many organizations still function in an outdated way, refusing to examine the processes and values that drive their business. Leading with Emotional Intelligence captures lessons learned from interviews I've had with C-level executives, managers, self-made billionaires, mayors, and scientists over the last several years and draws upon research in neuroscience, organizational psychology, and real-world studies.
The techniques provided here are helpful for every type of leader and organization, from the government sector to commercial enterprises, from small businesses to large corporations. Discover concrete steps for modifying your leadership style for employee retention, stakeholder engagement, and to drive away customer dissatisfaction.
- GenresLeadershipNonfiction
266 pages, Hardcover
Published April 19, 2022
About the author
Kevin Mann
38 books1 followerKevin Mann is an American IT executive at a technology company and the author of the book "Leading with Emotional Intelligence". Kevin has over 20 years of corporate experience working with fortune 500 companies, government agencies, and SMBs. He has deep insights into a range of corporate cultures, employees, and customer experience. He has led companies through several successful M&As integration processes and helped build resilient teams. He served as a chairperson of the advisory board for some of the oldest and largest colleges in the United States. He also serves as a Vice President of an author group in the Dallas area.
Kevin is donating 100% of his author proceeds for brain health research.
Kevin is donating 100% of his author proceeds for brain health research.
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Displaying 1 - 13 of 13 reviews
May 28, 2022
This review was originally posted on Books of My Heart
Review copy was received from NetGalley. This does not affect my opinion of the book or the content of my review.
3.5 hearts
I try and read at least one leadership book a month since I became a supervisor. I think that everyone in their life is in charge of managing or leading others in some way whether it is family, community, in your job or just in the way you interact with others in your life. It is always interesting to me to look at these books through multiple lenses and see how they relate to my work life and my personal life.
Leading with Emotional Intelligence does what most books in this genre do. They all talk in vague terms that apply to many areas instead of specifics in a lot of cases. I get why this is, so the book will be relatable to a larger population. So I normally like to look for a few take-aways I can use in my day to day operations. This book did give me a few of those but they weren't necessarily new to me just because I do read other books in this genre.
Be empathetic with your employees. This seems like a no brainer if you are in a leadership position. You do need to know who your staff is, what their challenges are and how to put themselves in their shoes to really understand how to motivate, encourage and mentor them. Just because you empathize with someone's situation/attitude/way of thinking doesn't mean you agree with them. But it should be used as a tool. I did agree with the statements made here and have found that being able to empathize with what is happening with my staff I am able to communicate with them better to achieve goals.
I also liked one area that talked about the Rose, the Thorn and the Bud of a situation or process. The rose is what is going well, the thorn are challenges or things to work on and the bud are the opportunities. I think every business or leader should be looking at these and know what they are.
Kevin also talked about using the 3 whys to get from the problem to a possible solution. As someone who works in quality the whys approach was not new to me and many of my tools use a 5 why approach so I was very familiar with the goal of this method. But it is a good way to get from what the surface problem is to a way to work through it.
Other than that most of the stuff like Labeling, Mirroring and developing the talent you have I was already very familiar with. I will say the information was presented well and there was only one chapter on sales specifically that I didn't think could be used by anyone. Kevin jumped off a little bit at the end to talk about eating habits a little in a strange way that I could have done without but overall if you are in a position where you are trying to develop a new culture, connect with employees or facilitate change then Leading With Emotional Intelligence could have something in it for you.
Narration:
Troy W Hudson is a new to me narrator. He seems well suited to books like this one and talked extremely easily and well throughout the narration. I liked his style for the book it reminded me of being in a seminar. It seemed like he was the one that came up with the presentation instead of just presenting it. I was able to listen at my usual 1.5x speed
Listen to a clip: HERE
Review copy was received from NetGalley. This does not affect my opinion of the book or the content of my review.
3.5 hearts
I try and read at least one leadership book a month since I became a supervisor. I think that everyone in their life is in charge of managing or leading others in some way whether it is family, community, in your job or just in the way you interact with others in your life. It is always interesting to me to look at these books through multiple lenses and see how they relate to my work life and my personal life.
Leading with Emotional Intelligence does what most books in this genre do. They all talk in vague terms that apply to many areas instead of specifics in a lot of cases. I get why this is, so the book will be relatable to a larger population. So I normally like to look for a few take-aways I can use in my day to day operations. This book did give me a few of those but they weren't necessarily new to me just because I do read other books in this genre.
Be empathetic with your employees. This seems like a no brainer if you are in a leadership position. You do need to know who your staff is, what their challenges are and how to put themselves in their shoes to really understand how to motivate, encourage and mentor them. Just because you empathize with someone's situation/attitude/way of thinking doesn't mean you agree with them. But it should be used as a tool. I did agree with the statements made here and have found that being able to empathize with what is happening with my staff I am able to communicate with them better to achieve goals.
I also liked one area that talked about the Rose, the Thorn and the Bud of a situation or process. The rose is what is going well, the thorn are challenges or things to work on and the bud are the opportunities. I think every business or leader should be looking at these and know what they are.
Kevin also talked about using the 3 whys to get from the problem to a possible solution. As someone who works in quality the whys approach was not new to me and many of my tools use a 5 why approach so I was very familiar with the goal of this method. But it is a good way to get from what the surface problem is to a way to work through it.
Other than that most of the stuff like Labeling, Mirroring and developing the talent you have I was already very familiar with. I will say the information was presented well and there was only one chapter on sales specifically that I didn't think could be used by anyone. Kevin jumped off a little bit at the end to talk about eating habits a little in a strange way that I could have done without but overall if you are in a position where you are trying to develop a new culture, connect with employees or facilitate change then Leading With Emotional Intelligence could have something in it for you.
Narration:
Troy W Hudson is a new to me narrator. He seems well suited to books like this one and talked extremely easily and well throughout the narration. I liked his style for the book it reminded me of being in a seminar. It seemed like he was the one that came up with the presentation instead of just presenting it. I was able to listen at my usual 1.5x speed
Listen to a clip: HERE
June 10, 2022
My opinion about this book changed a few time while reading (or rather listening to) it.
After the first hour or so I almost dnf'ed because I disliked it very much. Later I found that there is knowledge to be found in this book. But in the end I must say that I would not recommend it for the following reasons:
I really don't like the writing style and I don't like the performance of the narrator.
Some chapters are just too full of information without the possibility to process it. Other times there are lengthy anecdotes that rarely have anything to do with what the author is talking about.
While there is a lot of useful information in this book I would assume there are many others with the same information that are better written.
Also I was kind of affronted when the author refered to the leader as the "man behind the mirror". As if all leaders were men...
Thanks to NetGalley for the ARC!
After the first hour or so I almost dnf'ed because I disliked it very much. Later I found that there is knowledge to be found in this book. But in the end I must say that I would not recommend it for the following reasons:
I really don't like the writing style and I don't like the performance of the narrator.
Some chapters are just too full of information without the possibility to process it. Other times there are lengthy anecdotes that rarely have anything to do with what the author is talking about.
While there is a lot of useful information in this book I would assume there are many others with the same information that are better written.
Also I was kind of affronted when the author refered to the leader as the "man behind the mirror". As if all leaders were men...
Thanks to NetGalley for the ARC!
June 18, 2022
This book is a great source of tips how to lead with empathy. The most interesting topics for me were what types of empathy are and how to promote individual and group flows.
🙏 #netgalley #kevinmann #leadingwithemotionalintelligence
🙏 #netgalley #kevinmann #leadingwithemotionalintelligence
February 23, 2024
Kevin Mann's "Leading with Emotional Intelligence" is a concise and insightful guide to harnessing the power of emotional intelligence in leadership. Mann's practical approach and real-world examples make this book a valuable resource for anyone looking to enhance their leadership skills.
October 15, 2023
This book "Leading with Emotional Intelligence" answers to the most common business problems.
A crucial aspect of leading is working with and managing a variety of personalities in various situations. As research has shown, the vast majority of leaders have a narrow understanding of human behavior and core motivation principles. For instance, do you know how empathy can give you a competitive edge in business and when to reject it politely? Do you know how to empower your salesforce for strategic or complex sales who comes from a transactional sales environment? These questions and the ones that follow are some of the most pressing in business and workplace today, and this book provides answers and actionable steps to address them.
• How do you manage a team without positional authority?
• How can you influence the mindset of employees who may be reluctant to share your vision?
• When should you make an emotional appeal in complex or strategic sales, and when is an appeal to reason more effective?
• How can you lead your team through change while overcoming resistance?
• Often, customers insist you implement their ideas even when your experience says otherwise. How can you dissuade them from pursuing an unfeasible idea and guide them to a more advantageous outcome?
• Given that 70% of employees report disengagement at work, what practical measures can you take to improve their team's focus and productivity?
• An alarming number of C-level executives suffer from “CEO Disease,” which happens when they lose touch with how their business is perceived. How can you prevent this from happening in your organization?
• If you are repeatedly underestimated, second-guessed, or misjudged in the office, it might not simply be “bad luck.” What actions can you take to gain or retain your status?
• What customer retention challenges business commonly face, and how can you overcome them?
• Why do successful companies that have merged or been acquired fail to reach their strategic and financial goals?
• What drives human behavior in a crisis? How can you manage your team in the aftermath of a disaster or after significant business events?
• What has modern neuroscience revealed about the human mind, and how is that information relevant to you as a business leader?
• With the increased use of AI, automation, and robotics, how can managers and leaders make themselves indispensable in their company and drive innovation?
The techniques provided here are helpful for every type of leader and organization, from the government sector to commercial enterprises, from small businesses to large corporations.
A crucial aspect of leading is working with and managing a variety of personalities in various situations. As research has shown, the vast majority of leaders have a narrow understanding of human behavior and core motivation principles. For instance, do you know how empathy can give you a competitive edge in business and when to reject it politely? Do you know how to empower your salesforce for strategic or complex sales who comes from a transactional sales environment? These questions and the ones that follow are some of the most pressing in business and workplace today, and this book provides answers and actionable steps to address them.
• How do you manage a team without positional authority?
• How can you influence the mindset of employees who may be reluctant to share your vision?
• When should you make an emotional appeal in complex or strategic sales, and when is an appeal to reason more effective?
• How can you lead your team through change while overcoming resistance?
• Often, customers insist you implement their ideas even when your experience says otherwise. How can you dissuade them from pursuing an unfeasible idea and guide them to a more advantageous outcome?
• Given that 70% of employees report disengagement at work, what practical measures can you take to improve their team's focus and productivity?
• An alarming number of C-level executives suffer from “CEO Disease,” which happens when they lose touch with how their business is perceived. How can you prevent this from happening in your organization?
• If you are repeatedly underestimated, second-guessed, or misjudged in the office, it might not simply be “bad luck.” What actions can you take to gain or retain your status?
• What customer retention challenges business commonly face, and how can you overcome them?
• Why do successful companies that have merged or been acquired fail to reach their strategic and financial goals?
• What drives human behavior in a crisis? How can you manage your team in the aftermath of a disaster or after significant business events?
• What has modern neuroscience revealed about the human mind, and how is that information relevant to you as a business leader?
• With the increased use of AI, automation, and robotics, how can managers and leaders make themselves indispensable in their company and drive innovation?
The techniques provided here are helpful for every type of leader and organization, from the government sector to commercial enterprises, from small businesses to large corporations.
June 18, 2022
Kevin Mann’s “Leading with Emotional Intelligence : In the Age of Automation, Robotics & AI“ is a great book filled with great examples on how to use EQ when leading in a world driven by changes in technology. As opposed to other leadership books, I would recommend this one only for people who have already some experience (whether direct or indirect) with managerial topic, as the topics covered by Kevin Mann might not be easy to absorb by someone who is just now starting their journey into leadership.
What makes this book great is also the fact that the chapters can be read / listened to independent one from the other, so if you’re not interested in topics such as stakeholder engagement, you can just jump to the chapter on how to gain competitive advantage in business. If I had to choose between reading and listening this book, I would choose listening to it. The narrator’s voice conveys the messages in the right tone and the right pitch and the last section is a series of exercises which helps leaders with focus and concentration.
Special thanks to NetGalley, Kevin Mann, and the editorial team for giving me the opportunity to review the ARC in audiobook format and to you, my reader, for taking the time to read this honest personal book review.
If you are interested in other of my book reviews, make sure to follow me on GoodReads!
#LifeLongLearning #NetGalley
What makes this book great is also the fact that the chapters can be read / listened to independent one from the other, so if you’re not interested in topics such as stakeholder engagement, you can just jump to the chapter on how to gain competitive advantage in business. If I had to choose between reading and listening this book, I would choose listening to it. The narrator’s voice conveys the messages in the right tone and the right pitch and the last section is a series of exercises which helps leaders with focus and concentration.
Special thanks to NetGalley, Kevin Mann, and the editorial team for giving me the opportunity to review the ARC in audiobook format and to you, my reader, for taking the time to read this honest personal book review.
If you are interested in other of my book reviews, make sure to follow me on GoodReads!
#LifeLongLearning #NetGalley
October 10, 2022
In today’s world, organizations live in two worlds: processes and values. In order to be successful, the human element is a crucial component. To lead effectively, managers must understand their own emotions as well as others and what drives them. In this book, Mann provides practical, useable advice that will help leaders to work towards mastering emotional intelligence, reducing costs, examining processes, and drive core business values in the organization.
Narrators, Troy W. Hudson and Debbie Gratten are well-suited for narrating this book. Their narration was a bit slow, but used insightful intonations. Narrative style complemented the author’s writing style. Advice was vague and could’ve used some more in-depth exploration. Overall, book was insightful and had a logical progression. Listeners who are interested in emotional intelligence and are not well-versed in the concept will enjoy listening to this book.
Please Note: A copy of this book was given to us in exchange for an honest review. All opinions expressed are our own. No other compensation was received.
Narrators, Troy W. Hudson and Debbie Gratten are well-suited for narrating this book. Their narration was a bit slow, but used insightful intonations. Narrative style complemented the author’s writing style. Advice was vague and could’ve used some more in-depth exploration. Overall, book was insightful and had a logical progression. Listeners who are interested in emotional intelligence and are not well-versed in the concept will enjoy listening to this book.
Please Note: A copy of this book was given to us in exchange for an honest review. All opinions expressed are our own. No other compensation was received.
January 18, 2025
Far too many leaders in an organization get tunnel vision and lack the humility and/or capacity to see their organization both from the outside in and from the bottom up. Leading with emotional intelligence begins the hard work leaders need in order to truly surpass the way their tunnel vision limits the organization and maximizes its true potential. The is simple not easy work to be done. Employee disengagement begins within the first 3-5 months of working in a company, which is also an educated guess as to how long it takes leaders to be blinded within their own echo chamber unless they do something about it. Highly recommend the book 4*. Thanks to NetGalley I received an audiobook version as well, which I do not recommend 2*.
July 14, 2022
I didn't quite know what to expect with this book, but was pleasantly surprised. It is very business-focused (also made clear by the full title), with all of its applications being focused on how to improve efficacy and efficiency with colleagues or partners at work, though what you learn in the book can be applied in general in life when you're trying to work with others. It covered a wide range of topics that you hear about in popular science articles these days (how to channel your own grit, supporting growth on your team, earning respect, etc), but with very clear examples and it covers much more variety than other books offer, which was greatly appreciated.
August 3, 2022
Kevin Mann’s “Leading with Emotional Intelligence : In the Age of Automation, Robotics & AI" had a very slow beginning. I greatly enjoy reading books on leadership, but I found this book difficult to engage with during the first few chapters. As the book progressed, I found that it was more interesting to me and I especially enjoyed the neurobiology parts of it.
Reviewed from a copy made available by the publisher via NetGalley.
Reviewed from a copy made available by the publisher via NetGalley.
October 5, 2022
This book was very insightful!! I have read many books & articles on emotional intelligence. This book is by far my favorite. There's lot of great information here. This book is a must for anyone in a leadership role or an aspiring leader!!
March 9, 2025
Terrible. Author is fake and not well read with zero credibility
November 4, 2022
This book certainly has some helpful tips and ideas. I found that a lot of the recommendations were not necessarily new or innovative, but they were well thought out and explained. This would be a good book to read if you are at the beginning of your learning journey and need a foundation of understanding about leadership and emotional intelligence.
Displaying 1 - 13 of 13 reviews