Serving people is difficult and demanding work, but the rewards outweigh the challenges. Education, training, and a professional attitude are the ingredients needed to harvest those rewards. This comprehensive book educates servers, supervisors, and managers in the techniques and demeanor of professional service.
This whole book could have just been a chapter in someone else's book or an appendix in some other book. It wasn't really insightful and didn't really give me very much useful knowledge for my culinary career other than some French names for the front of the house staff.