Emotional Intelligence

by Jill Dann

Specifically tailored to give managers an understanding of how emotional intelligence can help them at work, this guide covers what EI and EQ (emotional quotient) are and how they affect managers and leaders. Managers will also learn how it is useful in developing staff and how it can help in achieving a good work/life balance. Two particularly fascinating chapters cover EI within the contexts of social diversity and conflict resolution.

Genres: Nonfiction

224 pages, Paperback

First published May 30, 2008

Reviews

[rachid idjiou]

According to Jill Dann Emotional intelligence is describes as an ability, capacity or skill to perceive, assess and manage the emotions of one's self, of others and of the groups. The writer highlights EI as essential skill for happy life at home and at work .The capacity of interacting with others depends on degree of our emotions intelligence.We can sloves any conflict or win any negotiations if we can manage our emotions.The books explores all techniques to improve emotional intelligence. It's like manuel guide.

[Mohamed Thoufik]

Nice