Ships out within 24 hours. Pages in OK condition. Significant highlighting/writing. Some moderate to heavy bending. No extras, just textbook (no CD-ROM, access kit or code, study guide, etc.).
Sure the dialogue is a bit hokey and the assumption about how a client responds in certain situations is unrealistic, but I'm not mad about these flaws. I got a decent set of techniques from this book with decent justifications for them. At least when I confront a client on my own for the first time, I will not be "winging it." I will have some purpose to what I ask and why. And even if the situation doesn't call for this book's "right way," at least I will have something to improvise off of.
I will likely refer to this book during my career. So good stuff.
I have some real concerns about this book, as it seems to assume neurotypicality of the reader trying to learn how to act as an interviewer in a legal setting. It just assumes interpretation of body language and emotion as a natural skill.