Harrison shows how advanced undergraduate/graduate students and practitioners how to assess organizational effectiveness and find ways to improve states like productivity, quality of working life and innovativeness. He discusses research-based models for framing issues and specifies procedures for data gathering, analysis and feedback.
As far as text, it had some important information. It was very redundant, and in my opinion outdated at this point with the every changing climate we work in. Overall, this was a long one.