The Journey to the Interface: How public service design can connect users to reform

by Sophia Parker, Joe Heapy

Engagement and co-production will grow only out of a deeper, richer understanding of how services relate in practice to people's everyday lives.

Genres: Design

118 pages, Paperback

First published July 26, 2006

Reviews

[Nathanael Coyne · Rating 3 out of 5]

This small 108-page publication by Sophia Parker deputy director of Demos and Joe Heapy a director of Engine is divided into six sections that explore the challenges of our shift to a service economy, adopting a people-centric vantage point in service design, bringing together design expertise with domain knowledge and measuring successful service delivery.

Read more at: http://www.purecaffeine.com/2010/12/b...