Iconic Advantage manages to be both an accessible introduction to branding and also a useful exercise in refreshing your thinking about how you can make your brand distinctive and loved. Soon Yu and his writing partner, Dave Birss, say upfront that what they share "isn’t anything particularly new,” but they provide great value by walking you through an easy-to-understand framework for how to make your product or service “iconic.” They’ve packed a ton of interesting insights and case studies into a relatively slim book (175 pages), which is welcome news for all of us who find that business books can sometimes be packed with some unnecessary padding.
Their central thesis is that companies often spend so much time chasing the next shiny new thing that they forget to protect their core strengths. At the same time, this doesn’t mean clinging to the status quo. “When we say ‘innovate the old,’ people sometimes interpret it as ‘don’t do anything new.’ But that’s not the message we want to give at all. It’s all about focusing your innovation effort in the right place."
Yu and Birss outline four levels of branding, with the fourth level being Iconic Branding, which they describe as “the ultimate form of branding, and very few brands operate at this level. This is when the brand goes beyond a superficial connection to its audience and taps into the aspirations and beliefs of who its audience wants to be. These brands transfer into icons that the audience uses to define itself.”
This kind of emotional connection is a big part of Iconic Branding: “Icons also give people a sense of belonging to the community. They feel a kinship with other people who buy the same brand. … The feeling of belonging is an important human need and iconic brands fulfill that in spades. They make loyal customers feel connected to a wider community of discerning individuals.”
A common approach by companies is to solve a problem for customers, but Yu and Birss encourage people to go further. “It’s not just about removing the pain for the consumer. Yes, that’s a great place to start. But if you want to maximize your chance of Iconic Advantage, you really need to go beyond problem-solving: you need to look at adding pleasure. It’s important that you make people feel something. If you give users a little frisson of joy when they purchase or use your product, they’re going to want to do it again. And again. And they’re going to tell other people about it. That’s where you have the real power over your generic competitors.”
The only downside to the book for me was the penultimate chapter, “Activating Iconic Advantage.” It felt too rushed and I would have liked more detail here. This chapter felt almost shorthand for some important guidance. In contrast, the previous chapter, “Capturing Your Iconic Brand Language,” dives deep on developing a document that the whole company will use to inform their decisions.
My much-underlined copy of Iconic Advantage has easily won a place on my shelf of favorite business books, and I’m looking forward to putting into practice some of the concepts as well as the ideas inspired by this book.
[Full disclosure: I was lucky enough to work with Soon many moons ago on a start-up. It was a crazy time where we both learned a lot. We lost touch, but when I read a story about him in Chip and Dan Heath’s latest book, The Power of Moments, I reached out and discovered that he had written Iconic Advantage, which has just come out. Love the serendipity of reconnecting through books!]