Psychotherapist Arlene Matthews Uhl offers the most effective strategies for dealing with difficult people—from strangers and co-workers to friends and family—by characterizing the four major types and revealing specific methods to cope with them in every aspect of life. —Jargon-free, practical advice and strategies—for home and at work —Unique approach based on behavioral patterns, not simply personality types —Includes tactics on diffusing tense encounters in any situation —Features tips for “cutting the cord” when personal relationships become too difficult
Nice book but the vocabulary is rather complex to me , as English is my second language . i need to use the dictionary or the tablet with the tanslator . I did nt find the book so funny or humorous as the book of Glass verbal self defense