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Intercom on Onboarding

4.15  ·  Rating details ·  54 ratings  ·  4 reviews
Getting new users to sign up is easy. Getting them to come back again and again is the hard part. That’s where onboarding comes in – it turns signups into happy, successful customers.

Intercom on Onboarding features nine chapters of the most valuable lessons we’ve learned onboarding tens of thousands of customers. Simple and straightforward advice on getting your customers
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ebook, 1st, 108 pages
Published September 13th 2016 by Intercom
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4.15  · 
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 ·  54 ratings  ·  4 reviews


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Michael
Aug 10, 2019 rated it really liked it
Shelves: organisations
A very quick read - with useful prompts and a couple of frameworks that can help you think about onboarding. Three quick quotes help make the case for speed-reading this volume:

"Fun fact: when Microsoft asked their users what they wanted added to Office, they found 90% of the requested features were already there. They had just done a terrible job of onboarding the right users on to the right features at the right time."


"Good onboarding comes from focusing less on your own business, and more on
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Vandana Guru
Jan 07, 2018 rated it liked it
If you're into Product Management, I highly recommend you to read this. The book talks of how customer onboarding isn't a one-time event, it isn't something you create for one type of customer and so on. One of the chapters talks of how your organisation's structure impacts your user onboarding. I couldn't agree more.
Daniel
Aug 14, 2017 rated it really liked it
A good, quick read—but definitely geared a bit more towards B2B/SaaS onboarding.
Pavlo Huk
Dec 31, 2016 rated it it was amazing
Не очікував, що книга настільки крута і корисна. Тут і про дизайн, і про маркетинг і про правильну взаємодію сапорту. Must!
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