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The Human Side of Reference and Information Services in Academic Libraries: Adding Value in the Digital World

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This book examines the how academic libraries provide value-added reference and information services in the digital age. It provides best practices from a global perspective. The book starts by looking at the information needs and info-seeking behaviours of university students and faculty. Then it examines the use consumer, instruction, and producer. It examines the resource collection development, instructor, maintenance. What are the essential elements of orientation, instruction, collaborative planning, products?

160 pages, Paperback

First published January 1, 2007

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