If you've already worked in an office, it's rather redundant information but does have a few good pointers. Reads like an HR mandated training through most of it. It is probably decent for students with no office experience.
The authors include many points about avoiding redundancy and using concise and clear wording, but at the same time goes into depth on simple topics that can be explained in two sentences.
There was a lot of helpful information in this book, and it was all written in a very organized and easily understood way. At times, though, it felt like there was too much of the same information that was repeating itself in each chapter. There were many times I could simply skip a section of a chapter because I already knew how to edit- because it explained the process in a chapter prior.
If you're an instructor of business writing or business communication, I highly recommend this book. Not only is it up-to-date, covering issues such a blogging, microblogging (tweeting), social networking sites, and the like, but it also has a plethora of online resources available. I've been using this text to teach an online-only course and it's made my job a bit easier, knowing I have just a little to add; the rest of what I want to teach is effectively covered in the book.
This is a really good textbook for anyone interested in improving their business communication skills. It is filled with a lot of excellent examples and scenarios from every day business to the not so every day. I enjoyed reading it