More and more technology-based organizations are moving towards having an in-house employee write their user documentation. This book provides readers with a step-by-step strategy to writing and describing technical procedures. Designed to support professionals working on a project, this book includes complete programs for readers to work on and a full set of project tracking forms as well as a broad range of examples, including Windows-style pages and screens and award-winning examples from Technical Communication competitions. This is an ideal reference and learning tool for professionals who are required to write user documentation. Part of the Allyn & Bacon Series in Technical Communication , edited by Sam Dragga (Texas Tech University).
This was an assigned book for a technical writing course. Many spelling/grammatical errors, extraneous details, redundancy (the author likes to beat a dead horse). It is outdated, which isn't surprising since it's 14 years old. This is a subject I'm interested in and was looking forward to learning more about and the author has managed to make it dry and boring. Getting through the chapters was difficult and painful. I do not recommend this book.