The Knowledge Management Toolkit: Orchestrating It, Strategy, and Knowledge Platforms

by Amrit Tiwana

"The Knowledge Management Toolkit, Second Edition" walks step by step through the development of a state-of-the-art Knowledge Management Platform. Thoroughly revised to reflect the latest technologies and best practices, it offers the most complete, results-driven roadmap for building KM systems that leverage existing infrastructure and knowledge. Utilizing practical checklists and diagrams, Amrit Tiwana introduces advanced techniques for planning, design, development, deployment, and management. Major updates revamped strategy coverage; breakthrough methods for calculating ROI; in-depth coverage of knowledge platforms and digital P2P networks; many new case studies; and an extensive set of analysis tools on CD-ROM.

Genres: Management

383 pages, Hardcover

First published August 29, 2002

Reviews

[Ken · Rating 3 out of 5]

A good introduction to how organisations can leverage KM and the roadmap to use to benefit themselves. The ideas in the book are sound, and there are plenty of case studies of how companies have implemented KM. I would like to see an updated edition of this book to reflect the current technological environment because Tiwana keeps referring to network connection and internet speed as a scarce resource. This might have been so back in 2002 but very different now.

I have the 13th printing of this book, dated Jan 2010 and I don't like the choice of the dark grey boxes that they use for case studies. The colour makes the text hard to read and hope they will change it to something more reader friendly in later editions or printings.

[Marcus Goncalves · Rating 3 out of 5]

Overall the book offer good info, although fir the most part outdated as it was published 10 years ago. As a framework, my reason for reading it, good resource. But, the book falls short on being a toolkit, lacking in strategies, planning, and design. The printing was not professional, as if it had been self-published or printed at home.

[Costin Manda · Rating 3 out of 5]

The Knowledge Management Toolkit: Practical Techniques for Building a Knowledge Management System starts interestingly enough, describing the need of every company to build a way to retain knowledge against employee turnover or plain forgetfulness. Basically what I am doing with this blog. But it goes further than that, quantifying the return on investment for such a KM system, describing ways of rewarding people and encouraging them to use it (it is not something done automatically).

All great, but then it kept going on telling me how the book is going to change my world, rock my boat, help me in my business... after reading the preface, the introduction, the "how it's structured", the marketing bullshit, the first chapter (full of promises about the next chapters) I was completely bored! If there is any technical description of what to do, when to do it, how to do it, why , etc, I didn't find a trace of it in the first chapter. Reading on my PDA from a badly scanned txt file didn't help either.

Besides, I got more and more frustrated. I barely have the time to scratch all I planned on doing in this holiday (while getting nagged on by the wife, the cat and whatever friends I got left) and improving the company workings is not my responsibility. I am the god damn coder! I write code! I have a management system all of my own and I get my ROI by googling a frustrating bug and discovering I solved it a month ago myself and wrote about it here.

So there! If you have a business it is good to have a repository of actual knowledge (a.k.a. processed information) and encourage people to use it so that they don't take all their experience with them when they leave your sorry cheap ass company! I've summarized the entire book for you! I am not reading it anymore. It hurts my sensitive techie soul!

[Jeroen · Rating 4 out of 5]

Good systems approach to KM. Bit on the heavy side maybe. But nice in its systematical guidance.

[Cherry · Rating 3 out of 5]

a complete step by step guide to setting up a KM system for an organisation

[Dada]

i like this topic