The Introduction to the ITIL Service Lifecycle Book

by The Stationery Office, John Stewart (Foreword), Sharon Taylor (Foreword)

This publication is your gateway to ITIL. It explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change. After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.

Genres: Nonfiction

238 pages, ebook

First published August 1, 2007

About the author

TSO (The Stationery Office) is a British publishing company that was created in 1996 when the publishing arm of Her Majesty's Stationery Office was privatised.[1] TSO is the official publisher and the distributor for legislation, command and house papers, select committee reports, Hansard, and the London, Edinburgh and Belfast Gazettes.[2] It publishes more than 9,000 titles in print and digital formats each year, making it one of the largest publishers in the UK by volume.[1]

TSO provides services, consultancy and infrastructure to deliver all aspects of the information lifecycle. TSO experts help to create, structure, capture, transform and deliver important information. TSO developed legislation.gov.uk with The National Archives, providing full access to the statute book as open data.

The TSO OpenUp® platform is a collection of integrated services available as Software as a Service (SaaS),with the aim of providing a highly scalable and resilient platform that allows organisations to store, query and enrich their data.

In 2007, The Stationery Office was bought by Williams Lea. In 2006 Deutsche Post DHL, the leading logistics group, acquired a majority stake in Williams Lea.

Reviews

[Ala' Abuhijleh · Rating 4 out of 5]

Very interesting reading. It give an excellent introduction to ITIL, after finishing this book you'll be familiar with ITIL. I believe reading this book is enough to sit for the foundation exam.

[Vince · Rating 3 out of 5]

A decent-enough overview of the concepts (as it should be, being published by the standards authority). You'll need the individual manuals for anything more than a passing familiarity, though.

[Laylah · Rating 3 out of 5]

It's pretty dry reading and I needed it for a reference