Managing Difficult People in a Week

by David Cotton

The ability to manage difficult people successfully is crucial to anyone who wants to advance their career.

Written by David Cotton, leading expert as both a coach and practitioner, this book quickly teaches you the insider secrets you need to know to in order to successfully manage difficult people.

The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience.

So what are you waiting for? Let this book put you on the fast track to success!
Sunday: Understanding and preventing difficult behaviour
Monday: Developing your skills for managing difficult people
Tuesday: More advanced skills for managing difficult people
Wednesday: Managing specific types of difficult behaviour
Thursday: Feedback that works and critical converstions
Friday: Managing conflict
Saturday: Getting support and escalating issues

Genres: Business, Management

143 pages, Kindle Edition

First published November 26, 2010

Reviews

[Cristina Costache · Rating 3 out of 5]

Whilst it’s a succinct and useful pocket guide, as you’d expect from a pocket guide, it’s very “box categorisation” based, without much outside the box thinking. Conflict is seen as a negative and a failure of leadership/something that should be avoided - which it isn’t. And there is nothing about compassion, though it does talk about active listening and not taking something personally.
So all in all: useful, quick, with useful mnemonics and strategies, but very limited, I’d advise reading other books too on this topic

[Michelle · Rating 4 out of 5]

Easy to read

A simple yet informative read. Mostly common sense however sometimes not that simple when dealing with difficulties. Great read for any leaders/managers

[Devina Yuliarni · Rating 5 out of 5]

Perfect guidances for dealing with people in professional terms

[Simon Harrison · Rating 3 out of 5]

OK, no more