The Five Pillars of TQM: How to Make Total Quality Management Work for You

by Bill Creech

One of the foremost educators of the Total Quality Management (TQM) technique looks at TQM's fundamental principles and their implementation, explaining how anyone can introduce the Five Pillars of TQM into every aspect of an organization. Filled with engaging and enlightening stories, the book explores 19 major companies which have achieved TQM success.

Genres: Business, Management, Military Fiction, Leadership

560 pages, Paperback

First published February 1, 1994

Reviews

[Breezy]

Don’t be dissuaded by the retro cover, lame title, or many sideways brags he includes to establish credibility with his non-military audience. The advice he offers here I have witnessed play out in incredible ways, and I wish I would have read this 20yrs ago so I’d have felt less crazy about my “unconventional” world view. I bet it was such a trip to work for him back in the day. Ego aside, he *did* what we wish for but so rarely see. Greatly appreciated this book, warts and all.

[Hamed Y · Rating 5 out of 5]

One of the best books in Quality management

[Warren · Rating 2 out of 5]

Ch 2: Lessons from Japan's Success and American Failings.
Creech says he spent two years in Japan, and thus he feels he's informed about Japanese business culture. Creech pointed to America's reliance on central-control as a problem in TQM.
I found Ch2 both subjective and seemingly well informed.

Creech is a bit long winded.

[Kevin J. Rogers · Rating 4 out of 5]

Simple enough: use your head, do the right things, take your job seriously. But you could see where Six Sigma got its start. Good stuff.