Becoming a Conflict Competent Leader: How You and Your Organization Can Manage Conflict Effectively (J-B CCL

by Craig E. Runde, Tim A. Flanagan

"An amazingly comprehensive collection of designs, options, examples, and techniques on how to move from conflict avoidance to constructive resolution."
—Jim Kouzes, coauthor, The Leadership Challenge

Praise for Craig E. Runde and Tim A. Flanagan's Books

Building Conflict Competent Teams

"A comprehensive, thoroughly researched guide to the crucial and inevitable role conflict plays on a team."
—Patrick Lencioni, author, The Five Dysfunctions of a Team

"Conflict happens on the best of teams. Building Conflict Competent Teams shows team leaders as well as team members how to constructively tackle the challenges that come when people disagree. This book is a must-read for anyone who wants to lead, or belong to, a high-performing team."
—Ken Blanchard, coauthor, The One Minute Manager and The One Minute Entrepreneur™

"Runde and Flanagan have put together a clear, well-written guide to the nature and sources of conflict that arise in teams and, more important, how to maximize the chances that conflict turns out to be the good thing that teams thrive on instead of the bad thing that destroys team performance."
—Douglas Smith, author, The Wisdom of Teams

Developing Your Conflict Competence

"A must-have guidebook for the new age of global business. This book shows every leader how to turn feelings of fear into feelings of safety, suspicion into trust, and competitiveness into collaboration."
—Jim Kouzes, coauthor of the bestselling book The Leadership Challenge

"Craig Runde and Tim Flanagan use their vast experience to give us Developing Your Conflict Competence. Move beyond negative workplace conflict to positive and constructive outcomes with the simple tools and suggestions in this must-read field guide!"
—Marshall Goldsmith, bestselling author of What Got You Here Won't Get You There, Succession: Are You Ready, and MOJO

Genres: Leadership, Business, Nonfiction

356 pages, Kindle Edition

First published October 1, 2006

Reviews

[Andrea · Rating 4 out of 5]

Long-ish and a little meandering, but a good primer on understanding how conflict develops and how to respond to it.

[Holly · Rating 3 out of 5]

A little slow getting started but if you can get past the first few chapters, you’ll obtain several tips for managing conflict in the workplace. I’d also suggest that you read this book in conjunction with the book “Getting to Yes” by William Ury. Whereas “Getting to Yes” provides solid negotiating techniques, this book will help you to deal with the emotional aspects of a negotiation and how to address that when conflicts arise.

[Jill VanWormer · Rating 4 out of 5]

/ Grad School Read / A lot of helpful thoughts on managing conflict. Another one I see myself referencing back to, especially the chapters on constructive and destructive behaviors.

[Ana-Maria M · Rating 3 out of 5]

An intuitive book that covers the topic of conflict management in terms of personal impact . Understanding the conflict dynamics, what are your hot buttons, the triggers of our emotions, and what behaviours are the most frequent, preventing destructive responses and increasing the level of self awareness and self control are the key of fading a conflict even before letting it start.
All in all, it's a must-read for anyone who wants to lead or be part of a high-performing team, as building conflict competent teams educates leaders and team members in order to constructively cover the challenges faced during disagreements.

[Laura · Rating 3 out of 5]

Helpful if you have conflict and want to learn to internalize and deal with yourself. Topics train you to look with in to change your approach with the hope that you change the outcomes. For example - it tells you not to focus on the negatives and to approach problems as opportunities to improve yourself. Very idealistic.