The power of top management is pervasive and profound. It affects the quality of economic life, but also our personal and social lives. Equally strong is its impact on the sustainability of a free enterprise system. Psychoanalyst, teacher, and management consultant, Elliott Jaques argues that great as this power is, it is being squandered, not because of what managers do but because of what they don't know. Serious misconceptions about managerial leadership―and equally serious misunderstandings of people―abound. Jaques argues that the problems inherent in the way management is practiced are attributable to gravely dysfunctional systems of managerial leadership, systems that have evolved over the years and are now, despite their ineffectualities, taken for granted. He shows how the CEO class will determine the future of free enterprise democracy, but how massive misconceptions about human behavior have undermined its capability for leadership. It's the managerial leadership systems that need changing, he maintains, not the people who implement them. The result of more than a half century of thought, observation, analysis and experimentation, Jaques' book offers a totally new and creative system of managerial leadership and a unique system of managerial organization. In doing so, it becomes essential reading for academics, students, consultants, top management, and executives on the way up throughout the public and private sectors.
Jaques argues that the problem of achieving effective and sustainable managerial organizations does not lie in poor decision making, interpersonal stress, lack of innovation, greedy self-interest, and other ills and defects, although they certainly play a part. The art of management, somewhat like alchemy, is not securely grounded in science. This is its most severe weakness, and the reason why organizations have always been badly managed. He cites examples to show that management tends to blame its shortcomings and inefficiencies on other people, yet there is no research to prove that the source of managerial failure is really to be found there. People strive to do their best, he has found, but they are stymied by poor organization and systems that pitch people into conflict with each other. Jaques looks at these systems closely, particularly our current systems of compensation, and itemizes his findings, showing how the the same problems are to be found throughout industry, public service, health and services organizations, and less surprisingly perhaps, the military. He then lays out the ways in which a new system of managing operations and organizations could work, shows that it is already working in certain selected places, and provides convincing evidence that his assertions and recommendations have much to offer, as we continue to search for better, more efficient, and more productive, profitable organizations.
Одна из последних книг Эллиота Жака. Через всю книгу автор проносит мысль о том, что CEO компании несет ответственность за выстраивание управленческой системы в организации, а это влияет на жизни всех людей, работающих в компании. Причем не только в рамках рабочего времени. Это справедливо для всех людей, которые работают, чтобы иметь средства к жизни. Таким образом CEO влияет на жизни всех сотрудников и несет за это ответственность. Жак доказывает, что современные организационные системы построены на мифах и неверных представлениях о природе человека. А это усугубляет ситуацию и заставляет проявляться негативные человеческие черты. Одним из таких мифов является то, что человеческий труд - это товар (commodity), и он подчинен рыночным механизмам. Жак описывает, как должна быть построена организация, на его взгляд. Большой акцент делает на ясности индивидуальной ответственности и полномочий; на построении эффективной иерархии; на справедливой системе вознаграждения. В основе его подхода лежит принадлежащая ему концепция горизонтов планирования и уровней работы. Книги Жака не слишком популярны в современной бизнес литературе. Большинство из них даже не существуют в электронном виде. Отчасти это связано с непопулярными, но очень жизненными утверждениями, о которых многим может быть сложно говорить открыто. Рекомендую к прочтению руководителям любого уровня или собирающимся ими стать.
This is towards the last and among the best of 20+ books by Elliott Jaques (1917-2003). This is a must-read for CEO’s, those aspiring to be, and Chairs of Boards of Directors. If every CEO were to follow the guidelines in this book we’d be working in corporate nirvana.