Reliability Simplified: Going Beyond Quality to Keep Customer for Life

by H. James Harrington, Leslie P. Anderson

Reliability Simplified examines the most frequently overlooked step in the search for total customer reliability. Through graphics-rich text and a multimedia CD-ROM insert, Harrington provides a framework for understanding the methodologies that result in improved reliability. The CD-ROM offer exercises, case studies, and an ABC Flowcharter equivalent that compliment the text and create a total framework for going beyond quality to keeping customers delighted. More than just a book, this product is a complete communication system with audio/visual reinforcement.

Hardcover

First published December 1, 1998