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ITIL Service Design
The ITIL Service Design stage of the ITIL v3 framework offers guidance to IT practitioners and business leaders wanting to move their IT strategy forward. This step-by-step approach to planning focuses on quality and efficiency, leading to robust IT services that will stand the test of time. The guidance describes an approach to ensure the most relevant IT services are introduced into fully supported environments, meeting an organization's current and future business needs.
- GenresBusinessNonfiction
456 pages, Paperback
First published July 29, 2011
32 people want to read
About the author
The Stationery Office
2,097 books4 followersTSO (The Stationery Office) is a British publishing company that was created in 1996 when the publishing arm of Her Majesty's Stationery Office was privatised.[1] TSO is the official publisher and the distributor for legislation, command and house papers, select committee reports, Hansard, and the London, Edinburgh and Belfast Gazettes.[2] It publishes more than 9,000 titles in print and digital formats each year, making it one of the largest publishers in the UK by volume.[1]
TSO provides services, consultancy and infrastructure to deliver all aspects of the information lifecycle. TSO experts help to create, structure, capture, transform and deliver important information. TSO developed legislation.gov.uk with The National Archives, providing full access to the statute book as open data.
The TSO OpenUp® platform is a collection of integrated services available as Software as a Service (SaaS),with the aim of providing a highly scalable and resilient platform that allows organisations to store, query and enrich their data.
In 2007, The Stationery Office was bought by Williams Lea. In 2006 Deutsche Post DHL, the leading logistics group, acquired a majority stake in Williams Lea.
TSO provides services, consultancy and infrastructure to deliver all aspects of the information lifecycle. TSO experts help to create, structure, capture, transform and deliver important information. TSO developed legislation.gov.uk with The National Archives, providing full access to the statute book as open data.
The TSO OpenUp® platform is a collection of integrated services available as Software as a Service (SaaS),with the aim of providing a highly scalable and resilient platform that allows organisations to store, query and enrich their data.
In 2007, The Stationery Office was bought by Williams Lea. In 2006 Deutsche Post DHL, the leading logistics group, acquired a majority stake in Williams Lea.
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Displaying 1 - 2 of 2 reviews
April 16, 2013
The ITIL Service Design volume is the second of five books in the Information Technology Information Library (ITIL). It focuses on the service design lifecycle stage of IT service management. Overall, this was a great book for those people who work on the design of IT services.
The first three chapters of the volume prepare the reader by covering an introduction to ITIL, an overview of IT service management, and the basic principles of service design. Many of these topics are those covered be the ITIL Foundation course; however, additional detail in provided in terms of the basic principles of service design. There is a great deal of very good emphasis on the five service design aspects. I found this to be especially helpful.
As with the other ITIL volumes, chapter four is rather long. It covers the eight processes that make up the service design lifecycle stage. The processes include Design Coordination, which is the umbrella process for providing management and control over the other seven design processes; Service Catalogue Management, which provides guidance on the creation and use of the service catalogue portion of the overall service portfolio; Service Level Management, which covers aspects of Service Level Requirements, Service Level Agreements, Operational Level Agreements, and Underpinning Contracts; Availability Management, which ensures consistently availability of IT services under normal operating conditions; Capacity Management, which ensure that enough of the IT services is available when needed; IT Service Continuity Management, which ensures availability of IT services under abnormal operating conditions and disaster recovery; Information Security Management, which provides guidance regarding the confidentiality, integrity, and availability of information; and Supplier Management, which provide guidance regarding the management of vendors and suppliers.
The remaining five chapters serve as a framework for service design technology-related activities; the ways in which to organize for service design; technology considerations; how to implement service design in an organization; and possible challenges and risks in service design, as well as the critical success factors in service design.
In addition to these nine chapters, there are also 15 appendices that offer examples of templates and other guidance for implementing service design. Theses are great additions and should be read with as much interest as the rest of the volume. For anyone interested in effective IT service design, this volume would be a great addition to your library.
The first three chapters of the volume prepare the reader by covering an introduction to ITIL, an overview of IT service management, and the basic principles of service design. Many of these topics are those covered be the ITIL Foundation course; however, additional detail in provided in terms of the basic principles of service design. There is a great deal of very good emphasis on the five service design aspects. I found this to be especially helpful.
As with the other ITIL volumes, chapter four is rather long. It covers the eight processes that make up the service design lifecycle stage. The processes include Design Coordination, which is the umbrella process for providing management and control over the other seven design processes; Service Catalogue Management, which provides guidance on the creation and use of the service catalogue portion of the overall service portfolio; Service Level Management, which covers aspects of Service Level Requirements, Service Level Agreements, Operational Level Agreements, and Underpinning Contracts; Availability Management, which ensures consistently availability of IT services under normal operating conditions; Capacity Management, which ensure that enough of the IT services is available when needed; IT Service Continuity Management, which ensures availability of IT services under abnormal operating conditions and disaster recovery; Information Security Management, which provides guidance regarding the confidentiality, integrity, and availability of information; and Supplier Management, which provide guidance regarding the management of vendors and suppliers.
The remaining five chapters serve as a framework for service design technology-related activities; the ways in which to organize for service design; technology considerations; how to implement service design in an organization; and possible challenges and risks in service design, as well as the critical success factors in service design.
In addition to these nine chapters, there are also 15 appendices that offer examples of templates and other guidance for implementing service design. Theses are great additions and should be read with as much interest as the rest of the volume. For anyone interested in effective IT service design, this volume would be a great addition to your library.
May 22, 2013
I bought the ITIL v3 books... all five. They are by far the most expensive books I have ever bought. Over £50 each. They need to be much better for that price.
There is value there, but there are all sort of problems. 4 examples
1) Verbosity. The descriptions are absurdly verbose. They take way too long to come to the point.
2) Over the top DRM. I bought the electronic version. Why do they stop text and diagram being copied from them?....to use them we need to be able to copy. This feature compares unfavourable with the books on which all a read to access the highlight passages.
3) Public Sector Levels of Overkill. The lack of practicality is breath-taking. If there are IT shops that produce even 50% of the deliverables implied by these books will generate a cost base will be many times higher than benchmark.
4) Decreasing Quality. The books get worse, as you move through the lifecycle. The Strategy, Design and Service Management books are just tolerable... but CI book is the best example of BS I have ever read.
I could go on, but I already resent the amount of time it took me to plough through the most expensive books I have ever bought. If you cannot improve the quality... lower the price.
There is value there, but there are all sort of problems. 4 examples
1) Verbosity. The descriptions are absurdly verbose. They take way too long to come to the point.
2) Over the top DRM. I bought the electronic version. Why do they stop text and diagram being copied from them?....to use them we need to be able to copy. This feature compares unfavourable with the books on which all a read to access the highlight passages.
3) Public Sector Levels of Overkill. The lack of practicality is breath-taking. If there are IT shops that produce even 50% of the deliverables implied by these books will generate a cost base will be many times higher than benchmark.
4) Decreasing Quality. The books get worse, as you move through the lifecycle. The Strategy, Design and Service Management books are just tolerable... but CI book is the best example of BS I have ever read.
I could go on, but I already resent the amount of time it took me to plough through the most expensive books I have ever bought. If you cannot improve the quality... lower the price.
Displaying 1 - 2 of 2 reviews