This book on organizational behavior shows readers how to use theory and research to improve practice. It details the diagnostic and action skills needed by individuals in the workplace to become better employees and more effective managers—with the knowledge and abilities to effectively lead their organizations in the 21st century. Extensive examples of current, real-world organizational situations demonstrate how managers deal with the challenges of the new millenium. Chapter topics include perception and attribution; the diverse individual differences, personality, and career development; motivating and rewarding employees; making effective decisions; creating high performing work groups and teams; ensuring high-quality communication; leading effectively; diagnosing power and managing conflict and stress; managing intergroup behavior and negotiating effectively; building an organizational culture; structuring high-performance organizations; influences on organizational structure; and managing change in organizations. For practicing and future managers.
It's not a book that makes you want to read it, I find myself just skimming through it. The author can barely go a page without mentioning "the dot-com global workplace", I find that very annoying. There are some interesting case studies but she doesn't give any suggested outcomes so the reader is left wondering what is the best course of action.
This is an extremely dated, dry textbook, and several of its chapters have been required reading for my management class. If I weren't a history major, I would have had much less tolerance for how obsolete the case studies and references are.