Global UX: Design and Research in a Connected World

by Whitney Quesenbery, Whitney Quesenbery

Global Design and Research in a Connected World discusses how user experience (UX) practice is changing and how practitioners and teams around the world are creating great user experiences for a global context. The book is based on interviews with practitioners from many countries, working on different types of projects. It looks behind the scenes at what it takes to create a user experience that can work across borders, cultures, and languages. The book begins with a quick look at the world outside of UX. This includes the external forces of change and globalization as well as an overview of how culture affects designers and the UX of products. It considers what global UX means for an individual practitioner, a company, and teams. It then turns to the details of global UX with the process and practice of research in the field; how information is brought home and shared with colleagues; and how it is applied in design. The final chapter presents some thoughts about how to deliver value both to projects and the users of finished products.

Genres: Design, Usability, Business

264 pages, Paperback

First published December 15, 2010

About the author

Whitney Quesenbery is a user researcher, user experience practitioner, and usability expert with a passion for clear communication. She has been in the field since 1989, helping companies from The Open University to Sage Software to the National Cancer Institute develop usable websites and applications.

She is the director of the UPA Usability in Civic Life project and has been appointed to the US Elections Assistance Commission’s guidelines development committee, where she works to ensure the usability of voting systems. She represented UPA on an Advisory Committee for the Access Board (TEITAC), working to update US accessibility regulations.

She has served as the President of UPA (Usability Professionals’ Association), Manager of the STC Usability and User Experience (UUX), and a member of the Executive Committee for UXNet, as well as an active participant in local usability groups. In 2005 she was given the STC President’s Award for her work on communities in membership organizations, and in 2007, she was honored with a UPA President’s Award and as a Fellow of the STC.