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How to Deal with Difficult Customers: 10 Simple Strategies for Selling to the Stubborn, Obnoxious, and Belligerent
Praise for How to Deal with Difficult Customers
"The application of the ten key strategies in this book will help every sales professional learn how to deal with the truly difficult and how to avoid creating unnecessary difficulties. It's written with the same wit, humor, and inspiration that have made Anderson's prior books so effective."
--Margaret Callihan, President, Chairman, and CEO, SunTrust Bank, Florida
"Anderson knocks another one out of the park with How to Deal with Difficult Customers! The problem is real; Anderson's solutions make sense and, as always, he makes you laugh in the process."
--Mike Roscoe, Editor in Chief, Dealer Magazine
"I could not put this book down. It's a salesperson's bible, offering clear and concise how-to advice. If you're in the selling profession and want to sell more, you should read this book . . . twice."
--Warren Lada, Senior Vice President, Saga Communications
"An individual executing the ideas within this book will change their own life and their organization. No one has the gift like Anderson to articulate the importance character plays in maximizing potential."
--Mike Tomberlin, CEO, The Tomberlin Group
"Throw out all your other sales manuals. Anderson's new book will change the way you look at customers, the way your salespeople look at themselves, and, quite frankly, the way you look at the sales process."
--Dan Janal, President, PRleads.com
"What are you waiting for? We all have difficult customers. If you're tired of leaving money on the table because you can't handle them, read this book. If your good customers are turning into difficult customers, read this book. If you want to deliver results year-in and year-out, read, re-read, and apply the lessons of this book."
--Randy Pennington, author, Results Rule!
"The application of the ten key strategies in this book will help every sales professional learn how to deal with the truly difficult and how to avoid creating unnecessary difficulties. It's written with the same wit, humor, and inspiration that have made Anderson's prior books so effective."
--Margaret Callihan, President, Chairman, and CEO, SunTrust Bank, Florida
"Anderson knocks another one out of the park with How to Deal with Difficult Customers! The problem is real; Anderson's solutions make sense and, as always, he makes you laugh in the process."
--Mike Roscoe, Editor in Chief, Dealer Magazine
"I could not put this book down. It's a salesperson's bible, offering clear and concise how-to advice. If you're in the selling profession and want to sell more, you should read this book . . . twice."
--Warren Lada, Senior Vice President, Saga Communications
"An individual executing the ideas within this book will change their own life and their organization. No one has the gift like Anderson to articulate the importance character plays in maximizing potential."
--Mike Tomberlin, CEO, The Tomberlin Group
"Throw out all your other sales manuals. Anderson's new book will change the way you look at customers, the way your salespeople look at themselves, and, quite frankly, the way you look at the sales process."
--Dan Janal, President, PRleads.com
"What are you waiting for? We all have difficult customers. If you're tired of leaving money on the table because you can't handle them, read this book. If your good customers are turning into difficult customers, read this book. If you want to deliver results year-in and year-out, read, re-read, and apply the lessons of this book."
--Randy Pennington, author, Results Rule!
- GenresBusiness
192 pages, Hardcover
First published October 1, 2006
3 people are currently reading
16 people want to read
About the author
Dave Anderson
19 books12 followersDave is president of Dave Anderson's LearnToLead, an international sales and leadership training and consulting company.
He gives 125 seminars and speeches annually and has spoken in sixteen countries. His distinct, "no-nonsense" message creates both discomfort and inspiration. Dave is author of thirteen books, including Up Your Business, If You Don't Make Waves You'll Drown, How to Run Your Business by THE BOOK, and How to Lead by THE BOOK and the TKO Business Series. His newest book is It's Not Rocket Science: 4 Simple Strategies for Mastering the Art of Execution. Dave authors leadership columns for three national magazines and his interviews and articles have appeared in hundreds of publications including: The Wall Street Journal, Investor's Business Daily and US News & World Report.
Dave, along with his wife Rhonda, is the co-founder of the Matthew 25:35 Foundation, whose mission is to bring food, housing, clothing, healing, and ministry to under-resourced and imprisoned people worldwide.
Please visit www.LearnToLead.com to learn more about Dave as well as gain over 500 free training articles and videos on sales, management and leadership!
Dave is also a martial arts enthusiast who holds a second degree black belt in Tang Soo Do karate. Follow Dave on Twitter @DaveAnderson100.
He gives 125 seminars and speeches annually and has spoken in sixteen countries. His distinct, "no-nonsense" message creates both discomfort and inspiration. Dave is author of thirteen books, including Up Your Business, If You Don't Make Waves You'll Drown, How to Run Your Business by THE BOOK, and How to Lead by THE BOOK and the TKO Business Series. His newest book is It's Not Rocket Science: 4 Simple Strategies for Mastering the Art of Execution. Dave authors leadership columns for three national magazines and his interviews and articles have appeared in hundreds of publications including: The Wall Street Journal, Investor's Business Daily and US News & World Report.
Dave, along with his wife Rhonda, is the co-founder of the Matthew 25:35 Foundation, whose mission is to bring food, housing, clothing, healing, and ministry to under-resourced and imprisoned people worldwide.
Please visit www.LearnToLead.com to learn more about Dave as well as gain over 500 free training articles and videos on sales, management and leadership!
Dave is also a martial arts enthusiast who holds a second degree black belt in Tang Soo Do karate. Follow Dave on Twitter @DaveAnderson100.
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Displaying 1 of 1 review
August 21, 2022
After reading more than 500 books , I can say this is the
Best , you can bring great changes in yourself from this
Powerful book. This book is extremely powerful and awesome
.
Best , you can bring great changes in yourself from this
Powerful book. This book is extremely powerful and awesome
.
Displaying 1 of 1 review