Salesforce B2C Solution Architect's Handbook: Design scalable and cohesive business-to-consumer experiences with Salesforce Customer 360

by Mike King

The ultimate handbook for new and seasoned Salesforce B2C Solution Architects who want to design seamless B2C solutions across the Salesforce Customer 360 ecosystem – including B2C Commerce, Service Cloud, and Marketing Cloud There's a huge demand on the market for Salesforce professionals who can create a single view of the customer across the Salesforce Customer 360 platform and leverage data into actionable insights. With Salesforce B2C Solution Architect's Handbook, you'll gain a deeper understanding of the integration options and products that help you deliver value for organizations. While this book will help you prepare for the B2C Solution Architect exam, its true value lies in setting you up for success afterwards. The first few chapters will help you develop a solid understanding of the capabilities of each component in the Customer 360 ecosystem, their data models, and governance. As you progress, you'll explore the role of a B2C solution architect in planning critical requirements and implementation sequences to avoid costly reworks and unnecessary delays. You'll learn about the available options for integrating products with the Salesforce ecosystem and demonstrate best practices for data modeling across Salesforce products and beyond. Once you've mastered the core knowledge, you'll also learn about tools, techniques, and certification scenarios in preparation for the B2C Solution Architect exam. By the end of this book, you'll have the skills to design scalable, secure, and future-proof solutions supporting critical business demands. This book is for professionals in high-level job roles that heavily rely on Salesforce proficiency. It's primarily written for B2C commerce architects, application architects, integration architects, as well as system architects, enterprise architects, Salesforce architects, and CTO teams looking to benefit from a deeper understanding of this platform. Before you get started, you'll need a solid understanding of data integration, APIs, and connected systems, along with knowledge of the fundamentals of business-to-consumer (B2C) customer experiences. (N.B. Please use the Look Inside option to see further chapters)

458 pages, Kindle Edition

Published November 19, 2021

Reviews

[Oleg · Rating 5 out of 5]

The only book that talks about the Salesforce B2C Solution Architect role. It gives an excellent overview of systems components, and patterns on how to approach business problems. Mike King provides toolsets that can be used on a day-to-day basis. This book is highly recommended to anyone who wishes to get themself enabled with technology solutions that would solve cohesive business-to-consumer experiences spanning Salesforce Customer 360 products.

On another hand even though you may be familiar with some products which are covered by the book, I still would recommend reading it from cover to cover, as you may learn something new about products you felt to be an expert in. That was my case and I'm thankful to Mike that he shared his knowledge via this book.