Emerging Systems of Managing Workplace Conflict presents illustrative real-life examples as well as cutting-edge methods and tools for integrating systems of dispute resolution into standard corporate procedures. This vital resource investigates the systems organizations have developed to manage common and costly workplace conflicts involving supervisor-employee relationships; race, age, and gender discrimination complaints; sexual harassment; occupational safety and health; reasonable accommodation of the disabled; and wrongful termination as well as other problems stemming from governmental regulations and court actions. Drawing on the authors' vast research and frontline experience with a wide variety of corporations and organizations, this important book examines successful responses to universal workplace problems and conflicts. In addition, the book is filled with illuminating case examples and stories from organizations, such as Brown and Root, Kaufman and Broad, Warner Brothers, Universal-Studios, Kaiser Permanente, the United States Postal Service, Johnson & Johnson, Shell, Prudential, and others, that have instituted systems of dispute resolution in response to ongoing destructive conflict, expensive litigation, and crippling settlements. This book offers an enormously useful approach for the application of the most up-to-date systems of organizational conflict resolution and shows how this approach can work in specific situations to save time and money.
David B. Lipsky is the Anne Evans Estabrook Professor of Dispute Resolution in the School of Industrial and Labor Relations, Adjunct Professor of Law, and Stephen H. Weiss Presidential Fellow at Cornell University. He is the former Director (1996-2016) of the Scheinman Institute on Conflict Resolution at Cornell University. He served as the national president of the Labor and Employment Relations Association (formerly the Industrial Relations Research Association) in 2006. In his research and teaching activities he primarily focuses on negotiation, conflict resolution, and collective bargaining. Lipsky served as dean of the School of Industrial and Labor Relations at Cornell from 1988 until 1997 and has been a member of the Cornell faculty since 1969. He received his B.S. in 1961 from the ILR School at Cornell and his Ph.D. in economics from M.I.T. in 1967.
Lipsky is the author of over eighty articles and chapters in books, and the author or editor of eighteen books and monographs. He is the co-author (with Ronald L. Seeber and Richard D. Fincher) of Emerging Systems for Managing Workplace Conflict, published by Jossey-Bass in April 2003. He is also the co-editor (with Thomas A. Kochan) of Negotiations and Change: From the Workplace to Society, which was published by the Cornell University Press in February 2003. He is also the co-editor (with Ariel C. Avgar and J. Ryan Lamare) of Managing and Resolving Workplace Conflict, published by Emerald Group Publishing in 2016.
He was selected as a Fellow of the Labor and Employment Relations Association for his "exceptional contributions to the study of Labor and Employment Relations" in 2009. He was a member of the inaugural class of Fellows of the National Academy of Human Resources and has served on the Academy's Board of Directors. Currently, he is a Trustee of the Academy's Foundation. In 1998 he was the recipient of the Judge William B. Groat Alumni Award for professional accomplishment and service to the School of Industrial and Labor Relations at Cornell. He received the General Mills Foundation Award for Achievement in Teaching from the ILR School in 2003 and the General Mills Award for Exemplary Graduate Teaching from the ILR School in 2011. In 2012 he was awarded a Stephen H. Weiss Presidential Fellowship "for effective, inspiring and distinguished teaching of undergraduate students and for outstanding contributions to undergraduate education." In 1997 the New York State Senate passed a resolution honoring Professor Lipsky "for his distinguished contributions as Dean of the School of Industrial and Labor Relations [at] Cornell University."
good read for those interested in workplace conflict management. i'm not 100% sure that it would appeal to people who are not actively trying to improve quality of life at a workplace.