Collaborative Problem Solving

by Chris J Shannon

Drawing on knowledge from process improvement, organisation theory, human resource management, change management, occupational health and safety, and other fields, the book is a practical, easy-to-read guide to problem solving. Illustrated with a series of short case studies, this book provides an integrated approach to problem solving in the workplace. Collaborative Problem Solving walks through the steps in the problem solving process, introducing dozens of tools, techniques, and concepts to use throughout. Chris J. Shannon describes the behaviours to practice which are most conducive to creating a positive problem solving culture based on curiosity, collaboration, and evidence-based thinking. This book explains why successful problem solving is a collaborative process and provides tools and techniques for responding to other people’s behaviour when designing and implementing solutions. Offering practical advice on problem solving in an easy-to-understand way, this book is aimed at people working in office environments, service industries, and knowledge organisations, enabling them to feel confident in applying the knowledge from the book in their own workplace.

170 pages, Paperback

Published June 23, 2021

Reviews

[Mistie's Bones of the Storie · Rating 3 out of 5]

I read this book as part of my new position in my current employment and it had some really good theories and tools to use in almost everyday life, not just working conditions. I'm new so I don't have a full understanding of everything but the basis are transferrable.

I like to pull in pop-culture to help me better understand and relate and I was able to make a connection to Doctor Who with the interest-base negotiation and wise agreements.

[Rebecca · Rating 5 out of 5]

Incredible book filled with knowledge applicable to all jobs. I learned so much from Chris about problem solving, remaining curious, and always striving to add value and create positive, sustainable change in my environments and organizations. Highly recommend this book!