#Telecom Billing #Convergent Billing #IOT Billing #M2M Billing #Cloud Billing #LTE, LTE-A Charging and Billing .... In Second edition new chapters on charging and Billing of LTE and LTE-A, Network Convergence and Convergent Billing, M2M and IOT billing, Billing of Cloud Services and case studies on monitoring of converged networks, Dynamic access network management of ADSL / VDSL, OSS BSS Solution for FTTH, DTH , IMS based PES / Voice over Broadband (VoBB), and SDN / NFV have been included. WiFi Offload architecture and charging scenarios have also been included. The book covers the fulfilment, assurance and billing processes for Converged communication services. CRM and Optimizing of Customer experience across all channels including social networks, portals and Mobile Apps. Billing and charging concepts for GSM, 3G Networks including IMS , LTE, M2M/ IOT and Cloud Services have been covered in depth. BSS Data Centre designing aspects are discussed, right from Choosing COTS software , planning and designing for BSS Data Centre infrastructure , Licensing and Sizing for Computing resources , Storage and Software, Deigning WAN for CRM/ Mediation / Provisioning and challenges of taking OSS/BSS on cloud. On the OSS front, the book has excellent coverage of TMN, EMS/NMS, OSS Network Operation Centre , SNMP and Management of Next Generation Networks. This book is an excellent guide to the Communication Service Providers; System Integrators; Consultants; OSS/BSS Solution architects; IT professionals; Network designers; Product managers; Program/Project managers; Operational managers; Service managers; Deliver Managers; and Students pursuing MBA (Telecom Management , Systems & Computer management), MCA, M.S./M Tech, B Tech/B.E., in IT/Computer Science and Telecommunications.