Establishing a System of Policies and Procedures

by Stephen B. Page

Intended for anyone who wants to learn about or improve on procedure writing, this book provides clear-cut guidelines for establishing a system of policies and procedures, whether printed or online. Includes a format with a structured outline, methods for deciding content, techniques for establishing teams and conducting meetings, proven methods for satisfying the ISO 9000 Series and Capability Maturity Model requirements, a plan for converting printed procedures to a Web-based presentation, and many examples and references to additional resources. Achieving 100% Compliance of Policies and Procedures builds upon the information provided in this text.

Genres: Business

168 pages, Paperback

First published August 10, 2004

About the author

Stephen Page has written 10 books in his lifetime. The latest is a bridge book, "Winning Bridge Tips for New Players, Beginners, and Intermediate Players" (The URL is https://www.winningbridgetips.com.)

Stephen is also the author of five very successful policy and procedures books. He has been selling these books for 39 years, starting with his first book being picked up by Prentice-Hall; he wrote a golf book in 1995 that was picked up by St. Martin's Press. (The URL is https://www.companymanuals.com.)

Stephen has been a writer in his private life and a Policy and Procedure Writer/Manager for most of his life.

Reviews

[Andy Parkes · Rating 4 out of 5]

Not the most thrilling topic in the world but does a good job of clearly explaining why and how an organisation can get started on setting up policies and procedures. From setting a specific writing style to distribution and training if covers the whole process. It's the first of a four part series so it's a very good starting point for someone with little to no experience with this kind of thing. Seasoned owners/managers may not get as much from if though