Key Performance Indicators For Dummies

by Bernard Marr

A complete guide to using KPIs to drive organisational performanceIs your business on track to achieve success? "Key Performance Indicators For Dummies "covers the essential KPIs that are useful to all kinds of businesses, and includes more than 100 different ways leaders can monitor and drive performance in their organisations.

This book helps managers understand the crucial KPIs that should be implemented for all different aspects of the organisation, including financial performance, operational and internal processes, sales and marketing, customer satisfaction and more. Good KPIs should be unique to every business, as every business has different objectives. To meet this need, the book provides tools and templates that leaders can use to develop unique KPIs that best suit their particular organisation or industry.Learn to design KPIs that are unique to your business and fit closely to your strategic objectivesDetermine which KPI questions you should be asking to achieve the right insights for your businessLearn the specific KPIs that are appropriate for different business circumstancesTurn KPIs into deep insights by mastering related reporting and communications practices

KPIs are a crucial part of every manager's toolkit, and are essential for helping to monitor the execution of business strategies and measure results. "Key Performance Indicators For Dummies" moves beyond a basic discussion of what KPIs are, and why they are needed to provide a complete guide for learning to design and use specific KPIs to drive organisational performance.

Genres: Business, Reference

320 pages, Paperback

First published September 26, 2014

About the author

Best-Selling Author, Keynote Speaker and Leading Business and Data Expert

Reviews

[Isabel Rebelo da Silva · Rating 5 out of 5]

A very good and important book about Key Performance Indicators, crucial to any business owner or manager who wants to know how her/his company is performing financially, on customer service, operations, human resources and staff. The book is well written and is easy to follow. it gives all the formulas needed to find the answers of key questions, as well as where a manager should get the information from. A must-read book if you own a company or are the head of a department in a company.

[Mario Brathwaite · Rating 3 out of 5]

Good information. Horrible editing.