Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service Processes

by Karen Martin, Mike Osterling

Metrics-Based Process Mapping (MBPM) is a tactical-level, visual mapping approach that enables improvement teams to make effective, data-based decisions regarding waste elimination and measure ongoing process performance. The mapping technique, often used to drill down from a value stream map, integrates the functional orientation of traditional swim-lane process maps with time and quality metrics that are essential for designing improved processes.

Building on the success of its popular predecessor, Metrics-Based Process An Excel-Based Solution , this book takes readers to the next level in understanding processes and process improvement. Included with the book is an interactive macro-driven Excel tool, which allows users to electronically capture their current and future state maps. The tool also audits the maps for completeness, summarizes the metrics, and auto-calculates the improvements.

Improvements to this version The Excel-based tool included on the accompanying CD provides readers with a user-friendly way to electronically archive manually created maps in team settings for easier storage and distribution across your entire organization. While current and future state MBPMs are initially created during team-based activities using butcher paper and post-its, the electronic maps serve as standard work documentation for the improved process, enabling training, communication, and process monitoring activities.

This flexible, user-friendly tool System Requirements : The tool is intended for use on PCs using Excel 2003 or later― it will NOT function with earlier versions of Excel, or on Macintosh computers.

View a demo of the Excel tool www.mbpmapping.com

104 pages, Paperback

First published October 22, 2012

About the author

I've published four business books. Value Stream Mapping is now available for order: www.bit.ly/VSMbk. The Outstanding Organization (www.bit.ly/TOObk), represents my foray into hard cover leadership books. My other two, Metrics-Based Process Mapping (www.bit.ly/MBPMbk) and The Kaizen Event Planner (www.bit.ly/TKEPbk), contain practical tools that support an organization's journey to "outstandingness."

In addition to writing, I keynote frequently and maintain a full client load. For more information, please visit my website www.ksmartin.com and join us on any of the social media sites listed on my home page.

To receive my blog posts, and up-to-date tips, resources and announcements, please subscribe to my list: www.ksmartin.com/subscribe.

In addition to my passion for organizational improvement, I love food and wine, yoga, and power walking along the beach.

Reviews

[Kirk Johnson · Rating 1 out of 5]

Horrible experience with the add-in. I tried every conceivable way to remove it from the Excel menu and could not. I tried to get help from Karen, the author, and she, told me to contact Microsoft. Wow. Besides the software finding a permanent home on your Excel menu, the book was simplistic and not very insightful compared to other books. The templates are overbearing in that the printouts are stamped with copyright stuff which makes its use undesirable. If you're new to the concept of process mapping, a much better read is "The basics of process mapping "